Is my ISP lying to me???

daz69kay

Hi, i'm with AOL Broadband. Have been for years. Its only 1 MB, good enough for me until i started to download recently.
AOL sent their customers emails saying that they're going to upgrade us all to 2MB as an early Christmas present. I never have.

When i spoke to an agent he told me that my line does not support the speed. When i was emailing Moneysupermarket.com, the Broaband expert he said i was about 2 miles from the exchange. Are AOL correct. How do i know what my line supports??

Thank you

superscaper

Try http://www.samknows.com/broadband/checker2.php

isofa

Beat me to it or
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=16738

daz69kay

superscaper wrote: »

Try http://www.samknows.com/broadband/checker2.php

Answer from that link is as follows, Thank you

ADSL is available in your areaYour exchange is also enabled for ADSL Max services
According to BT Wholesale, your line should be able to support a 6.5Mbps or greater ADSL connection via ADSL Max.

Standard ADSL RAG results:
You can receive 2Mbps ADSLYou can receive 1Mbps ADSLYou can receive 512Kbps ADSLYou can receive 256Kbps ADSL
You are approximately 1.16km from the exchange (straight line distance).

So, they are lying :mad:

BritBrat

Looks like it.

espresso

Is your exchange LLU for AOL?

Crabman

I was in this situation and became fed up waiting for the 'upgrade' to 2MB, my exchange isn't LLU for AOL but as soon as I asked for the MAC code to leave, I was transferred to someone who then offered Platinum for the same price. Consider giving it a try if you don't have any luck with the upgrade

daz69kay

LLU for AOL ? i dont understand sorry, also This Platinum. Whats the price and speed pal ?

espresso

daz69kay wrote: »

LLU for AOL ? i dont understand sorry, also This Platinum. Whats the price and speed pal ?

Go to the samknows site and see if your exchange has any LLU ISP's i.e. AOL.

deanos

Check your speed folks alot of people on Silver have been upgraded today including me, now downloading at 2mb :beer:

Fenris

I was told that I could get 8meg on my line... Despite being 3 miles from the exchange! Lol!

TBH I'm amazed at how many people are still with AOL since "The Takeover". I've only ever used them for Dial-up, so know nothing of their Broadband, except they were allowing unlimited downloads prior to "The Takeover"! I'm assuming everyone's been capped/throttled now?

Anyway, I'm with adsl24 and I can recommend their 30/300 package at £19.99 per month!

Edit: Whoa, just checked AOL for ref: £19.99 a month for 40GB usage allowance? It's defiantly changed since I considered moving to them!