Cancelled adele concert tickets issue

highnal

countingbeans wrote: »

However looking at Eventim's T&C's - they say they will refund ticket cost only and not booking fee. Totally agree that this doesn't seem fair at all; especially given it is such a high proportion of the ticket price!

Well that's poo!
When the refund comes through, I'll raise a dispute through my credit card provider to try and get the booking fees back that way.

pinkshoes

Surely they can just refund the whole amount and charge Adele for any losses?

Inigo_Montoya

countingbeans wrote: »

I agree - I am awaiting my refund for these tickets from Songkick - I've checked their T&C's and it says refund will include booking fee but not delivery - I can live with this as this was £2.50

However looking at Eventim's T&C's - they say they will refund ticket cost only and not booking fee. Totally agree that this doesn't seem fair at all; especially given it is such a high proportion of the ticket price!

songkick sent me an email today confirming this

Inigo_Montoya

not had my refund come through yet or even an email confirming it - apparently was due to be sent by today but can take a few days to show up

all booking fees are being refunded now BTW eg
http://metro.co.uk/2017/07/07/adele-ticket-agency-backtracks-and-offers-full-refunds-after-furious-fan-reaction-6762729/

countingbeans

I've had my email from Songkick on the 7th but still waiting for the refund to appear on my credit card.....

Glad to see that Eventim changed their stance on the booking fees!

Inigo_Montoya

theonlywayisup wrote: »

If you ring Paypal, they will be able to refund through the original transaction for you. They will also sort out the fees if you do it this way and you won't be out of pocket other than the 20p transaction fee.

phoned paypal who were helpful & didnt just say I had to send a new payment as I was half expecting

they tried to manually refund the payment but apparently the system simply wouldnt allow it due to the 180 days limit - so basically looks like there is absolutely no way round this

instead they did the next best thing which was to credit the fee on the original payment to my account & then ask me to send a personal fee free payment to the buyer

not ideal as 'in theory' the buyer can still attempt a visa chargeback on their original payment even after my refund

ballisticbrian

Could Adele... "Remedy" the situation. ; ) She was busy "Chasing Payments"...

nomoneytoday

I do like it when ticket touts end up out of pocket


The number of tickets being resold makes it harder for genuine fans to see the artists, and I applaud the work of acts like Ed Sheeran where the venue only allows named people in.

COOLTRIKERCHICK

nomoneytoday wrote: »

I do like it when ticket touts end up out of pocket


The number of tickets being resold makes it harder for genuine fans to see the artists, and I applaud the work of acts like Ed Sheeran where the venue only allows named people in.

Also it's not only good for trying to stop ticket touts. It's also good for security and in an event of a fire or a freak/extreme disaster then there is a record of who is at the venue.

Didoow

hi, wonder if any one can help or shed any light on my seller's actions.
I bought Adele tickets for the cancelled Saturday via SeatSurfer, using paypal to pay.
I asked on 13th July if he'd heard about a refund yet and he informed me that he hadn't had one yet.
I asked who he bought them from but instead of answering, he asked me for my bank details. (19th July)(I thought this sounded dodgy)
I said that it needed to be paid via paypal and he said that was fine.
On 30th July I asked what the delay was as I still hadn't received a refund.
He didn't reply so on 3rd August, I asked again.
He's now saying that he told me he 'needed to update something to make it work'. I haven't received any message about this prior and he hasn't told me what he is talking about.
I was fed up with the delays so I put in a dispute with paypal, as advised by SeatSurfer.
Now he keeps saying I'm making it complicated and I should withdraw the claim so he can refund me.
Sounds to me like he's trying to avoid getting a 'black mark' from Paypal due to my dispute and probably avoid refunding me too. I'm assuming he would have refunded me already if he were genuine.