RyanAir Refund

Caz3121

SurreyPiper wrote: »

Hi,

Yes the boarding passes did have special assistance printed on them but when we checked in online we noticed the seats were not together so raised the issued at the airport.

On the return journey the hotel manager sorted the issue out together and printed the tickets out for us.

From my understanding, RyanAir did change seats so we could sit together on the plane outbound, but charged us £100 (£50 each) to print out new boarding passes.

I would certainly follow up with the head office for refund. You had checked in and had boarding pass, despite special assistance being clear, they did not "do their best..." to seat you together and due to that they fleeced you for airport checkin and boarding pass print....good luck

the_gardener_2

As said before needing assistance might not equate to being sat together. Most airlines would do this but Ryanair are not most airlines.

jpsartre

If you don't pay to select seats together you will each be assigned a *random* seat. Honestly, I'm baffled that you didn't pay to pre-book seats to ensure you were sat with your carer/

PeacefulWaters

jpsartre wrote: »

If you don't pay to select seats together you will each be assigned a *random* seat. Honestly, I'm baffled that you didn't pay to pre-book seats to ensure you were sat with your carer/

As soon as "Special assistance" appears anywhere most companies start bending over backwards to ensure they don't end up being taken to court under the DDA or similar.

Assigning a random seat to a carer away from the person they are caring for is contemptible. Charging to remedy the situation? Unbelievable.

I'd be onto Watchdog in a flash. They could big this up and shame Ryanair beautifully.

budgetflyer

Ryanair have always been excellent when we have used special assistance.
HOWEVER
Due to the (re)programming of their "random?" allocated seating system, I am guessing this is an oversight in the programming where they should have stuck the word EXCEPT, when assigning seats for parties with special assistance booked.

PeacefulWaters

budgetflyer wrote: »

Ryanair have always been excellent when we have used special assistance.
HOWEVER
Due to the (re)programming of their "random?" allocated seating system, I am guessing this is an oversight in the programming where they should have stuck the word EXCEPT, when assigning seats for parties with special assistance booked.

Probably the case. But it should be in the culture of any company to ensure that all changes are disability friendly, or workarounds empower staff on the ground to make adjustments without shafting the customer.

SurreyPiper

Thanks for the suggestions ��

I've found the address for head office and will state my complaint and frustration.

Always flown EasyJet before and never had any problems. Clearly the recent seat allocation issue is causing issues for a lot of people.