RyanAir Refund

SurreyPiper

Hi :-)

Had an issue at the airport where I had both my outbound and inbound boarding passes but they still charged me £100 for printing them out again. I am disabled so had a carer with me but they needed to reprint them so we could sit together.

When I go to the refund page at RyanAir, I can't find the relevant section to ask for a refund. As it wasn't a cancelled flight is there such a thing for disputed fees?

By law if I'm not able to fend for myself on a flight I have to have someone with me (according to both UK and EU aviation laws) so did I really have to pay £100 for that?

antenna

When did you realise that you were not sitting together?

antenna

If you Google Ryanair Refund you get zero answers.....because it as never happened.

Caz3121

SurreyPiper wrote: »

I am disabled so had a carer with me but they needed to reprint them so we could sit together.

had you paid for seats together?

antenna

Caz3121 wrote: »

had you paid for seats together?

Is that question to raise your post count?............i cant think of any other reason.

SaveTheEuro

It sounds as though you are a casualty of the Ryanair policy of splitting up travel companions. If your carer has to sit next to you then Ryanair should accommodate that. Your best bet may to to write to head office, requesting a refund.

Caz3121

SaveTheEuro wrote: »

It sounds as though you are a casualty of the Ryanair policy of splitting up travel companions. If your carer has to sit next to you then Ryanair should accommodate that. Your best bet may to to write to head office, requesting a refund.

agree - OP the bit that you also may want to include is that their FAQs state
"Where a reduced mobility passenger is travelling with an accompanying adult, we will do our best to ensure the accompanying passenger is seated next to them."
In addition the fee for reprinting boarding pass at the airport should be £15 according to their fees table and the £50 fee would relate to you not having checked in..which you had
It sounds like they offloaded you both and checked you in again at the airport triggering the airport checkin fee which should definitely warrant refunding

firefox1956

You had both outbound & inbound boarding passes with you & had to have them reprinted because you were not sat together ??
Did you not look at the seat numbers before then ??
Surely that would have been uppermost in your mind if you have to be accompanied by a carer !!
Or am I missing something here...........

IAmWales

Did you not contact the special assistance team beforehand?

the_gardener_2

You might want to look at this and understand why you need to make a complaint to get a proper understanding.
I would say that you need to talk to airlines before you fly best before you book.
You should not make any assumptions about what to expect particularly with likes of Ryanair.
Needing assistance might not always equate to being seated together (IMHO).


https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint

SurreyPiper

Hi,

Yes the boarding passes did have special assistance printed on them but when we checked in online we noticed the seats were not together so raised the issued at the airport.

On the return journey the hotel manager sorted the issue out together and printed the tickets out for us.

From my understanding, RyanAir did change seats so we could sit together on the plane outbound, but charged us £100 (£50 each) to print out new boarding passes.