Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
Ulster Bank: Easy Access Savings Account at 1.25% pa
500 replies
80.5K views
Quick links
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support
Replies
When NatWest did an eSavings account, once it was setup it actually worked OK with Faster Payments etc.
Tesco is doing 1.11%, so that will be just 0.14%.
My 2nd transfer out was blocked by their security team as suspicious even though I was logged in and used the card reader.
3 hours After noticing the payment had left the account, but not arrived the other end I contacted UB to ask whether it had been held up for security.
I actually asked them 3 times and they assured me it wasn't stopped for security and would arrive 'soon'. 12 hours later, still not arrived so called again, nightmare wait time for them to answer the call. Standard voicemail message states call time wait is two minutes, actual wait times 23 mins and 32mins. After a lot insisitance by me I was eventually transferred to their fraud team who advised that the funds had been immediately held up on request due security reasons.
Not a good start to this account, though I have been re-imbursd for my wasted time/effort/call charges/appalling customer service + goodwill.
It did say somewhere in the mountain of webpages you could do it by telephone banking. When I closed my NatWest eSavings I went into a branch, not so easy in this case!
With regard to withdrawals being blocked, I wonder if they had not put the signature on file.
I was tidying my accounts three months ago and tried to close a current account by contacting them online three months ago but was refused. They stated it was by post or at branch.
So I didn't bother and left my account dormant - which worked in my favour on this account as I was still an online member.
Can anyone who has done this please confirm ?
Thanks in advance