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expansion wrote: »
This has been the worst account opening process I have had in my life. Not exaggerating.
Jenfc wrote: »
I opened this account at the beginning of August. It has been the most horrendous experience with everything possible going wrong. The system opened a second account 2 weeks after the first. I was told it had been closed nearly a month ago - but now see that isn't the case. I have been unable to log in and see my details or do anything in the account for over 4 weeks. I have been given different explanations. When at last I was told to reregister for anytime banking and that this would resolve the issue, I waited over 2 weeks for an activation code. When I queried this I was told I hadn't reregistered even though I had received a text thanking me for reregistering when I did this. I was told to go through the process again. When finally I received this I managed to log in and see my account details, I finally was able to try to activate my card reader - but the option on line wasn't working. Having queried this, I was told I needed to order the reader on line. I explained I already had a card reader and a card, but I hadn't yet been able to activate it because of the problem accessing my account on line. I was told I needed re-order the card reader, but that I should then be able to use the original one in 2 days. I will try again in 2 days, but am not optimistic. I have raised 3 complaints and have been told someone will ring me within 2 working days. The first time was on the 29th August, the second on the 5th September. I have heard nothing and then last week when I asked again for them to check a complaint had been raised they said there was no record of this, even though they could see the on-line chat I'd had and that I'd been told it had been raised. So they took details a 3rd time, and guarenteed I would be called that afternoon. I'm still waiting 3 days later. I had initial problems with the digidocs system. I had a text thanking me for changing my address - which panicked me because I hadn't asked for this and wondered if it was a sign of identity fraud. When I rang I was told this was a common problem and that the system was randomly sending out these texts for no reason. I have this month received a bank statement for the second account and not the one with my money. This also panicked me because the statement said I have £0 in the account - instead of several thousand pounds. All I want now is to take all my money out and close the account. I have wanted to do this since the end of August but am still waiting. I have read lots of similar complaints onTrustPilot. I cannot believe that I bank can be allowed to continue to offer an account they obviously can't service. I suspect they can't cope with demand - a previous top interest account that I was going to open was withdrawn before I got to it, because of the level of demand. Ulster bank should be forced to do the same. This shouldn't be a recommended account or there should be stronger warnings. I have spent hours over the last 2 months trying to sort this and am despairing. JUST DON'T OPEN an account with Ulster Bank. If you do open it, make sure you have a card reader that is activated along with a card and the pin before transferring money in. Or you might find you can never get at your money!
SouthLondonUser wrote: »
A quick summary of my experience.On July 31st I applied for a CharterCourt ISA and for an Ulster saving account. My ChaterCourt account was up and running in 2 days. It is now Sept 18th and I still do not have access to the ***** Ulster account!
janusdesign wrote: »
perhaps i'm missing something, but can you still apply for the account online or has it been disabled??
if I go to http://digital.ulsterbank.co.uk/personal/savings/instant-access-accounts/eSavings/eSavingsApply.html, step 3 asks if it's a sole or joint account... but there's no way to give a choice... viewing the source code, I can see there should be radio buttons - but they aren't visible (in Firefox, Edge or Chrome).
though having read this thread, I probably won't bother to open one and i'll keep the money where it is.
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