Three Payforit Charges for £225 - Refused to Refund

Citta23

Hi everyone,

Last week (in June 2017) I realised that in addition to my monthly phone bills of £23 that I pay through direct debit, since January 2017 I've been paying £9 to Three for Payforit charges. The bill so far amounted to £225.

Turned out the spam text messages I have been receiving, claiming my subscription to a pornographic content website by Wahoo London Limited for £9 a week were an actual subscription -- I had always thought these were spam texts that I should never reply ever, so I ignored them. After finding out about this, I replied STOP ALL to the number to cancel the subscription. I didn't even know about this website, this company, I didn't even know the term 'Payforit'!!

I called and emailed Three several times. I also e-mailed David Dyson's e-mail address. Today I had a call and e-mail from Three Executive Office saying that they contacted Wahoo and the company confirmed that I authorised the subscription in December 2016 (I did not!!!). They refused to refund me since they said I authorised the payment and I should deal with the Wahoo company myself. The Three customer service then called me saying they would give me a £20 credit for good will -- which was just 10 per cent of my loss, and what's this good will about?

I called the Wahoo London company three times and each time the agent who picked the phone up said they are either customer services or cancellation department, and that someone from Refund Department would call me within 72 hours each time. They would then say that they don't have emails or number for Refund Department as everything "is investigated internally".

I have raised a complaint through online enquiries form on Ofcom and through phone and online enquiries form on PhonePayPlus website.

I don't know what else to do..... £225 is so much money. It makes me really upset and sad. Does anyone know what I can do?? Anyone has been having similar problems??

Thank you so much everyone, have a lovely day.

Oakdene

So when you looked at your statment around January/February & seen your DD to Three was £36 or £45 more a month, did you contact three then?

Citta23

Unfortunately no, it's my mistake that I didn't check my phone statement regularly cause I assumed it was just £23 a month..... I have had the services with Three for years and never had a problem. If I had seen the bill in January or February I would have called them then and dealt with this earlier and not let my money gone for £225!!

pmduk

Three won't refund you as they will already have paid Wahoo on your behalf. As you will have found by reading the PSAuthority website (formerly Phonepayplus) the network just acts as the payment agent in this transaction between you and the provider of the Service - Wahoo in this case.


Wahoo will have to refund you unless they can provide tangible proof that you did in fact sign up to their service. Some provider insist on quite complicated sign up procedures to reduce these disputes.


NB I can see no adjudications against Wahoo on the PSAuthority website, either they trade under another name or they comply entirely within the rules.

WAYT

Seems that it's been happening for years: http://whocallsme.com/Phone-Number.aspx/08434610553/4