Refund refused unless I remove my negative review!

Katmath

I booked an MOT with Mr Clutch and paid online prior to the appointment. On the day of the appointment my husband was 10 minutes late to the appointment (we have 2 babies and struggled to get there due to illness). My husband was turned away - rudely for being late and told they could not fit us in again until later that week. We asked for a refund- they said they would have to do that through head office! I complained to head office about the service and requested my refund. I also posted a negative review on trust pilot.Head office have refused to give me a refund unless I remove my review from Trust Pilot! Surely that's not allowed? Why should my refund be dependent on me taking down my honest review of the service received?:mad:

AndyMc.....

Katmath wrote: »

I booked an MOT with Mr Clutch and paid online prior to the appointment. On the day of the appointment my husband was 10 minutes late to the appointment (we have 2 babies and struggled to get there due to illness). My husband was turned away - rudely for being late and told they could not fit us in again until later that week. We asked for a refund- they said they would have to do that through head office! I complained to head office about the service and requested my refund. I also posted a negative review on trust pilot.Head office have refused to give me a refund unless I remove my review from Trust Pilot! Surely that's not allowed? Why should my refund be dependent on me taking down my honest review of the service received?:mad:

How honest was your review?

You book a test didn't turn up and they had no more slots until later in the week. It hardly deserves a negative review.

Why do you think you should get a refund? It's not their fault you missed the appointment.

hollydays

You were late.

LilElvis

You were late - the reason is absolutely irrelevant. They couldn't rebook your slot but are prepared to refund your money - so losing out themselves. Pretty good service actually! Remove the review and get a refund. A decent person would then leave a positive review for issuing you with a refund out of goodwill.

In case you haven't worked it out yet you aren't entitled to a refund - they are offering you one as a goodwill gesture.

angryparcel

Katmath wrote: »

I booked an MOT with Mr Clutch and paid online prior to the appointment. On the day of the appointment my husband was 10 minutes late to the appointment ([STRIKE]we have 2 babies and struggled to get there due to illness)[/STRIKE]. My husband was turned away - rudely for being late and told they could not fit us in again until later that week. We asked for a refund- they said they would have to do that through head office! I complained to head office about the service and requested my refund. I also posted a negative review on trust pilot.Head office have refused to give me a refund unless I remove my review from Trust Pilot! Surely that's not allowed? Why should my refund be dependent on me taking down my honest review of the service received?:mad:

YOUR husband was late and not the fitters, they told him that they could fit you in later in the week. They have done nothing wrong , so you are not entitled to a refund as technically you broke the contract.
I have placed a strike through your attempt at the sympathy vote by users on here as that makes no difference.

waamo

Remove the negative review and get your refund. Simples.

Takeaway_Addict

Katmath wrote: »

I booked an MOT with Mr Clutch and paid online prior to the appointment. On the day of the appointment my husband was 10 minutes late to the appointment (we have 2 babies and struggled to get there due to illness). My husband was turned away - rudely for being late and told they could not fit us in again until later that week. We asked for a refund- they said they would have to do that through head office! I complained to head office about the service and requested my refund. I also posted a negative review on trust pilot.Head office have refused to give me a refund unless I remove my review from Trust Pilot! Surely that's not allowed? Why should my refund be dependent on me taking down my honest review of the service received?:mad:

Because you're being very harsh, your OH messed up, not the company.

societys_child

Millions of people have babies, millions have illnesses, they're not an excuse for missing a booked appointment.

angryparcel

societys_child wrote: »

Millions of people have babies, millions have illnesses, they're not an excuse for missing a booked appointment.

exactly, but may get the OP some sympathy on here (or they think that)

societys_child

A neg review for the garage because husband was late . . .

Doesn't make sense.

SouthUKMan

I'm going to turn this around, and ask why did you post a negative review when your husband was late and the company offered an alternative appointment later in the week? The company's actions strike me as quite reasonable - where as your actions strike me as quite unreasonable.

Let's be honest, the company lost revenue - they ended up with an empty slot. The company did the right thing by not trying to 'fit in' your husband when he eventually arrived - thus making all the other appointments for the rest of the day late, and inconveniencing other customers and staff. It takes a fixed amount of time to do an MOT - you can't rush whiz a car through.

Only post a negative review if the company has done something genuinely wrong and has failed to address it.