Refund refused unless I remove my negative review!

angryparcel

shaun_from_Africa wrote: »

NCC is correct.
The post in question has currently been removed from Trustpilot for breaching their guidelines.
Luckily there's always Google cached pages!

https://webcache.googleusercontent.com/search?q=cache:14nskPi2qc4J:https://www.trustpilot.com/review/www.mrclutch.com+&cd=1&hl=en&ct=clnk&gl=us

yes mention any names and they will at first ask you to remove the names in your review and if you dont or refuse then the review is removed and remain in your account until you change the review before it will be considered for publishing.

shaun_from_Africa

The OP's Trustpilot review would have been fairer if they had mentioned all of the facts rather than just posting that the staff were "rude & vile & sent us away".

Katmath, why didn't you say anything about the fact that you were offered another appointment later in the week?
It might have only been 10 minutes but why do you consider that your 10 minutes are more important than the time of all the MOT customers who had appointments booked after you as because of your being late, they would have had their appointments delayed because of it.

macman

If Jason really was 'rude and vile' then that would be legitimate grounds for complaint. But I suspect the OP just decided to throw her toys out of the pram when she discovered that the world doesn't run to her schedule.

angryparcel

and i very much doubt Katmath will be back as she has not got the replies she wanted.

waamo

angryparcel wrote: »

and i very much doubt Katmath will be back as she has not got the replies she wanted.

She' been back but I suspect there will be no further comment from her.

pinkshoes

Some people are going off topic here...

The whole negative review thing is a red herring and irrelevant.

The question is, is the OP entitled to a refund of their deposit if they turned up late for the appointment?

And the answer will depend on the T&Cs that the OP signed up for, which I see not one person has quoted and just stated their own opinion rather than asking what T&Cs the OP agreed to.

10 minutes late isn't the end of the world on a 4 hour job. They could have perhaps started another job then fitted the OP in if possible, or started the OPs clutch change when they arrived and charged them an extra 10 minutes labour.

My local garage I use certainly wouldn't turn me away if I was 10 minutes late. I assume they would wait until the apoointment time, then start looking for another job, which would take 10 minutes to sort out assuming they had other vehicles waiting.

But... no one can answer the OPs question unless we know the T&Cs they signed up to, and what it says about arriving late...

Edit:

Their T&Cs state:

6.2 For any online service payments or online booking paid in advance for which you fail to keep the scheduled appointment or fail to notify us to make alternative arrangments or properly cancel, Mr Clutch Autocentres LTD shall retain fifty percent (50%) of the relevant advance payment and Mr Clutch Autocentres LTD shall refund to you the remaining fifty percent (50%) to your credit and/or debit card used for payment.

So the OP is due 50% of the deposit back, although that is only for online bookings.

wealdroam

pinkshoes wrote: »

Some people are going off topic here...

The whole negative review thing is a red herring and irrelevant.

The question is, is the OP entitled to a refund of their deposit if they turned up late for the appointment?

And the answer will depend on the T&Cs that the OP signed up for, which I see not one person has quoted and just stated their own opinion rather than asking what T&Cs the OP agreed to.

10 minutes late isn't the end of the world on a 4 hour job. They could have perhaps started another job then fitted the OP in if possible, or started the OPs clutch change when they arrived and charged them an extra 10 minutes labour.

My local garage I use certainly wouldn't turn me away if I was 10 minutes late. I assume they would wait until the apoointment time, then start looking for another job, which would take 10 minutes to sort out assuming they had other vehicles waiting.

But... no one can answer the OPs question unless we know the T&Cs they signed up to, and what it says about arriving late...

But the OP booked an MOT test not a clutch change.

That's probably a twenty minute job, not a four hour one.

Recovering that ten minutes lost before the next MOT test customer arrived would almost certainly be very difficult.

pinkshoes

wealdroam wrote: »

But the OP booked an MOT test not a clutch change.

That's probably a twenty minute job, not a four hour one.

Recovering that ten minutes lost before the next MOT test customer arrived would almost certainly be very difficult.

Ahh, apologies, I was thinking it was also a clutch change.

In which case, as per my original post and the T&Cs online of Mr Clutch, a 50% refund is due regardless of the negative review.

angryparcel

pinkshoes wrote: »

Ahh, apologies, I was thinking it was also a clutch change.

In which case, as per my original post and the T&Cs online of Mr Clutch, a 50% refund is due regardless of the negative review.

But it not a service it is an MOT, which are governed by the Dept of Transport. They missed their appointment, so what should the garage be out of pocket.

George_Michael

angryparcel wrote: »

But it not a service it is an MOT, which are governed by the Dept of Transport. They missed their appointment, so what should the garage be out of pocket.

The garage should refund 50% of the cost because that is what the terms and conditions of the contract state that they should do. (unless of course, you think it's reasonable to one party involved in a contract to change the terms without agreement of other parties involved).

6. MOT and Service online booking and cancellations
6.2 For any online service payments or online booking paid in advance for which you fail to keep the scheduled appointment or fail to notify us to make alternative arrangments or properly cancel, Mr Clutch Autocentres LTD shall retain fifty percent (50%) of the relevant advance payment and Mr Clutch Autocentres LTD shall refund to you the remaining fifty percent (50%) to your credit and/or debit card used for payment.