Motor Ombudsman Advice

AdrianC

sambobo wrote: »

essentially it's "yes" to all your comments although I'm uncertain how helpful those points you are making are to strengthening my case?

That's kinda my point.

sambobo

What has the clutch/flywheel got to do with the aircon?

I don't know. Perhaps the flywheel operating correctly should enable the alternator to maintain a constant voltage.

If they dont have a courtesy car for you then take it elsewhere? Its a wear and tear item so probably cheaper to do that anyway.

. I'm not allowed to get my car serviced or repaired elsewhere in terms of contact unfortunately. If I could go to Mr clutch etc then there would be no problems. It is not wear and tear but a manufacturing defect.

sambobo

That's kinda my point.

Too late for riddles for me. Can you be more clear? What's your point.

sambobo

participating retailers only.
No I did not realise I wasn't buying from vw directly. My finance contract is with vw directly.
That could be a bad point in my case.
Can anyone confirm if motorline is or is not officially participating?

sambobo

participating retailers only:
This clause was not on that promise when it was advertised at the time i purchased the vehicle:

here

waamo

Are Motorline part of the "network of authorised Volkswagen Repairers " that this offer applies to?

sambobo

A search on the VW website confirms that the Motorline Gatwick is both a participating retailer AND and Authorised Repairer - so thats good. Case back on!
here

waamo

I would check that they were at the time of the advert. They are now but were they a few years ago? It's best to find out.

AdrianC

sambobo wrote: »

What has the clutch/flywheel got to do with the aircon?

I don't know. Perhaps the flywheel operating correctly should enable the alternator to maintain a constant voltage.

My head hurts.

sambobo

At the heart of the air conditioning unit of a car is the compressor that pressurizes the refrigerant and pumps it through the A/C system. It derives its power directly from the engine flywheel and, in a similar way to the drive chain of the car, a clutch controls its operation. These two parts are the hardest working components in a vehicle's A/C system, and maintaining them in good working order is essential to its efficiency.