P & O Cruises took money from my account

mouse10

I accept !!!! happens, but we are giving these companies access to our bank accounts and they have a responsibility to keep that information safe, not hand it to a third party then absolve themselves of all responsibility when it goes wrong. Just my opinion.

Pound

How much compo are you looking for?

RoonilWazlib_2

mouse10 wrote: »

I had an email from P&O informing me that they had mistakenly charged a number of accounts in error and mine was one of them. I duly noticed £195 was taken from my account and credited 3 days later. It could have caused some people a problem with bank charges and obviously should not have happened. No explanation has been given or any compo offered. Anyone else had a situation like this?

Yes, it shouldn't have happened but lots of things happen that shouldn't. It did happen, they told you about it and sorted it out - and from the sounds of it, it happened, they sorted it and told you about it before you even realised it happened.

mouse10

Not much, a free Caribbean cruise would be nice or even a couple of Costa coffees. Should some compensation for taking my money.....

ARandomMiser

mouse10 wrote: »

I accept !!!! happens, but we are giving these companies access to our bank accounts and they have a responsibility to keep that information safe, not hand it to a third party then absolve themselves of all responsibility when it goes wrong. Just my opinion.

To be totally accurate YOU CHOSE to give the company access to your bank because it was convenient for you. YOU ACCEPTED that they used a third party for payment processing (it is mentioned in the T&C). Yes they should have kept it safe but you still have not accepted that some days !!!! Happens .... Or maybe you are someone who is perfect and has never made a mistake and therefore does not appreciate the failings of rest of us mere mortals.

A mistake was made, but Carnival took ownership of it (despite it not being their mistake) and appear to have dealt with it very efficiently. Anybody who has incurred a loss will be reimbursed through existing safeguards ..... No need to make a mountain out of a molehill.

mouse10

ARandomMiser wrote: »

To be totally accurate YOU CHOSE to give the company access to your bank because it was convenient for you. YOU ACCEPTED that they used a third party for payment processing (it is mentioned in the T&C). Yes they should have kept it safe but you still have not accepted that some days !!!! Happens .... Or maybe you are someone who is perfect and has never made a mistake and therefore does not appreciate the failings of rest of us mere mortals.

A mistake was made, but Carnival took ownership of it (despite it not being their mistake) and appear to have dealt with it very efficiently. Anybody who has incurred a loss will be reimbursed through existing safeguards ..... No need to make a mountain out of a molehill.

Do you work for Carnival?
I think its you making a mountain out of a molehill with your condescending advice. Next time keep it to yourself if you can't give a civil response to a genuine query.

ARandomMiser

mouse10 wrote: »

Do you work for Carnival?
I think its you making a mountain out of a molehill with your condescending advice. Next time keep it to yourself if you can't give a civil response to a genuine query.

Oh dear, i will give the only advice you are looking....

There, there ..... There, there ..... Poor you, That is awful, it is a disgrace that the company very quickly resolved the issue and let people know, i will inform them never to do that again.... you are entitled to at least a million in compensation.

mouse10

ARandomMiser wrote: »

Oh dear, i will give the only advice you are looking....

There, there ..... There, there ..... Poor you, That is awful, it is a disgrace that the company very quickly resolved the issue and let people know, i will inform them never to do that again.... you are entitled to at least a million in compensation.

If there was a two finger, up yours button, I would now be clicking it.

ARandomMiser

mouse10 wrote: »

If there was a two finger, up yours button, I would now be clicking it.

You really turn me on with all that kinky talk

mouse10

I'm sure it does.
How do you find the time to reply to this when you must be so busy giving all your kind and helpful advice?
Thought about a career in the diplomatic service?