Bill Shock after moving from EON Smart Meter to Scottishpower (Unit type wrong) ?

badmemory

So an IHD that doesn't give you the meter reading. A meter that you can't read. Yes it has to be a smart meter. What a dog's breakfast! How on earth did we fall for this. If is wasn't done by one of these companies we would all be saying don't fall for this scam.

Perhaps we should be tightening up regulation (in view of Brexit) as most of them seem to be owned by foreign companies. Let's face it most of them really really don't like us.

Former_E.ON_Company_Representative:_Malc

darren72 wrote: »

Oh, ok - The screen on the main meters are completely blank - I assumed it was all controlled by the in house display.

The In house display shows a usage reading but that it is kWh for gas.

I'll look up about taking a reading from the main meters.

Thank you!

Sorry darren72. Missed this yesterday. It depends on the make of smart meter you have. As stewie_griffin has said, with the Secure Liberty meters, pressing 9 on the keyboard will activate the display. With other makes we've fitted in the past (mainly Landis & Gyr or Elster), pressing one of the buttons on the meter will do this. You'll then be able to take a reading.

Hope this helps.

Malc

Former_E.ON_Company_Representative:_Malc

stewie_griffin wrote: »

If it's a Secure meter then you have to press button 9 on the keypad to get the meter reading in cubic meters (it will be something like 001234.5). I believe you only need to give a five digit reading so you ignore the first 0 and decimal place.

I know E.ON did used to fit a different make of smart meter, which didn't have a keypad, instead it just had two buttons. Pressing one (or possibly either) of these would turn the screen on.

Spot on stewie_griffin. As well as the Secure Liberty meters, we've also fitted smart meters made by Landis & Gyr and Elster in the past. As you say, these meters don't have a keypad and pressing a button on the front of the meter will turn on the display.

Malc

Former_E.ON_Company_Representative:_Malc

Robin9 wrote: »

The E.on meter I have is an Elster and has a single black button between two arrows.

Pressing the button livens up the screen.


The meters with a key pad where you press 9 are a pain.

That's right Robin9. Pressing the button on the Elster smart meters will activate the display so readings can be taken. We fitted this make of smart meter previously although more recently we've mainly been fitting the Secure Liberty type with the keypad.

Malc

Anthorn

E.ON_Company_Representative:_Malc wrote: »

Hello darren72 and already some great advice on here. To confirm, although your friend is no longer supplied by us, the smart meter we installed will still be recording usage like any other meter. It's just that it won't be working as a smart meter by automatically sending readings to the new supplier. It will need to be read manually. As others have said, take the readings from the meter itself. Don't rely on the In House Display we fitted with the meter. Readings on the meter will be in cubic metres.

Hope this helps.

Malc

That's surprising because both E.ON and Scottish Power install the same Elster smart meters which in turn use the same Elster infrastructure so therefore surely they can read each other's smart meters. Or conversely, the smart meter should not lose its smart functionality if there is a switch from one to the other.

Or is my information about the meters wrong or is there something about using the same of brand smart meters that I don't understand?

victor2

Anthorn wrote: »

That's surprising because both E.ON and Scottish Power install the same Elster smart meters which in turn use the same Elster infrastructure so therefore surely they can read each other's smart meters. Or conversely, the smart meter should not lose its smart functionality if there is a switch from one to the other.

Or is my information about the meters wrong or is there something about using the same of brand smart meters that I don't understand?

As I understand it, SMETS1 smart meters use the mobile phone network to broadcast the readings to the specified supplier. SMETS2 will broadcast via a different technology, effectively clustering local meters together and sending the readings to a central service, which will then send them on to the relevant suppliers.
When I left British Gas, the smart meters they had installed became dumb and BG even remotely disabled the in-house display. However, an ex-Eon customer who had smart meters installed can still read the meters through the IHD to manually get the readings for the new supplier. So the meters have become dumb, but at least reading them is easier.

Anthorn

victor2 wrote: »

As I understand it, SMETS1 smart meters use the mobile phone network to broadcast the readings to the specified supplier. SMETS2 will broadcast via a different technology, effectively clustering local meters together and sending the readings to a central service, which will then send them on to the relevant suppliers.
When I left British Gas, the smart meters they had installed became dumb and BG even remotely disabled the in-house display. However, an ex-Eon customer who had smart meters installed can still read the meters through the IHD to manually get the readings for the new supplier. So the meters have become dumb, but at least reading them is easier.

You quoted my post but your reply is not related to it.

My point was and is that both E.ON and Scottish Power install the same Elster smart meters and both E.ON and Scottish Power use the same Elster infrastructure to get meter readings. So therefore E.ON should be able to read Scottish Power smart meters and vice versa and there should be no loss of smart functionality after a switch from one to the other.

The only reason why smart functionality will be lost is if Elster provide an infrastructure for each supplier which is unique to that supplier. But as I understand it the infrastructure is not unique to the supplier and is common to all suppliers which install Elster smart meters.

matelodave

I suppose it relies on the losing supplier authorisong the gaining supplier to retrieve data from the meter.

I'm sure someone will start quoting data protection etc but it wouldn't be difficult for the gaining supplier to requset permission from the customer to gain access to meter readings.

The databases tell them which sort of meter has been installed so they've only got to request the data from whomsoever is receiving it or make arrangements to collect it themselves fro the data collector.

It really cannot be all that difficult but there's no incentive for anyone to get their finger out and sort it all out

stewie_griffin

Anthorn wrote: »

You quoted my post but your reply is not related to it.

My point was and is that both E.ON and Scottish Power install the same Elster smart meters and both E.ON and Scottish Power use the same Elster infrastructure to get meter readings. So therefore E.ON should be able to read Scottish Power smart meters and vice versa and there should be no loss of smart functionality after a switch from one to the other.

The only reason why smart functionality will be lost is if Elster provide an infrastructure for each supplier which is unique to that supplier. But as I understand it the infrastructure is not unique to the supplier and is common to all suppliers which install Elster smart meters.

As I understand it the majority of SMETS1 meters installed by E.ON are Secure Liberty ones and not Elster.

Former_E.ON_Company_Representative:_Malc

Anthorn wrote: »

That's surprising because both E.ON and Scottish Power install the same Elster smart meters which in turn use the same Elster infrastructure so therefore surely they can read each other's smart meters. Or conversely, the smart meter should not lose its smart functionality if there is a switch from one to the other.

Or is my information about the meters wrong or is there something about using the same of brand smart meters that I don't understand?

Anthorn wrote: »

You quoted my post but your reply is not related to it.

My point was and is that both E.ON and Scottish Power install the same Elster smart meters and both E.ON and Scottish Power use the same Elster infrastructure to get meter readings. So therefore E.ON should be able to read Scottish Power smart meters and vice versa and there should be no loss of smart functionality after a switch from one to the other.

The only reason why smart functionality will be lost is if Elster provide an infrastructure for each supplier which is unique to that supplier. But as I understand it the infrastructure is not unique to the supplier and is common to all suppliers which install Elster smart meters.

[FONT=&quot]Hello Anthorn.[/FONT]

[FONT=&quot]Since the start of the smart meter roll-out we've used several manufacturers including Elster, Landis & Gyr and Secure Liberty. I'm not sure which make of smart meter the OP's friend had.[/FONT]

[FONT=&quot]Things have moved on since I last posted on this thread almost 18 months ago. We're now well into the roll-out of SMETS2 meters. These allow customers to change supplier without losing the smart features on their meters. Additionally, next year we'll start to remotely upgrade many of the SMETS1 meters already installed so they're, managed in the same way as SMETS2. This includes being able to work and communicate following a change of supplier.[/FONT]

[FONT=&quot]Hope this is of interest Anthorn.[/FONT]

[FONT=&quot]Malc[/FONT]