BT Customer 40 years - finished

onomatopoeia99

freedom17 wrote: »

I did have a contract in the beginning but that finished in 2008 and just been going month by month since then

You still have a contract, no-one will supply you without one in place. What you don't have is an extended minimum term.

macman

freedom17 wrote: »

I did have a contract in the beginning but that finished in 2008 and just been going month by month since then

You are in contract, but out of minimum term: the contract continues until you give your month's notice.
The juicy offers only come at the point that you say you want to leave and get put through to retentions. If the CS agent can see that you have remained with BT since before privatisation, and have not changed your tariff in 9 years, then it's a reasonable surmise that even a modest offer will be enough to retain your business. There is no such thing as a loyalty discount.
Leaving your line rental and calls with BT and getting your broadband elsewhere makes no sense: you will get a much better deal by bundling all 3 together. Plusnet being the obvious alternative, but check out your LLU options as well.

freedom17

Thank you everyone, will take the weekend to look at the other companies mentioned.

AndyPK

best thing is to move both phone and BB away from BT.

Sky has an excellent offer on now.

or look at EE

mac.d

freedom17 wrote: »

Thank you everyone, will take the weekend to look at the other companies mentioned.

Good luck with it. After my last phone call to them I was ready to leave too, the only reason I stayed was they offered what I considered a good deal, but that I had to take a £5 mobile contract to get it. It happened to suit me at the time to take the mobile sim, so I've got it for a year but fully plan to move on when my deal expires next year.

BT's frontline customer service staff are absolutely awful, and some of their next tier managers aren't much better.

POPPYOSCAR

Like yourself have been a customer with BT for more years than i care to remember.

Their retention deal was laughable.

Have just this week moved over to EE at less than half I was paying even though they have merged with BT.!!

All this week I have been receiving what I consider to be 'scare' emails from BT about all the 'protections' I have lost.

They are most certainly not what they used to be as a company.

phillw

POPPYOSCAR wrote: »

Their retention deal was laughable.

Have just this week moved over to EE at less than half I was paying even though they have merged with BT.!!

If you could get an awesome deal just by making a phone call then it would encourage everyone to do it. By having another brand that you can switch to, they can have another go at trying to keep you as a customer.

AndyPK

but you could also move to talktalk or sky which aren't owned by them

were

freedom17 wrote: »

.... will take the weekend to look at the other companies mentioned.

The MSE Sky deal finished this Friday. The weekend is too late.

POPPYOSCAR

AndyPK wrote: »

but you could also move to talktalk or sky which aren't owned by them

Then I would lose my number.

With EE I got to keep my number.