Talkmobile PAYG closing down

Mister_G

I also received my PAC by text today.

I'm moving to O2 PAYG as they are the only operator apart from Vodafone to provide coverage in our area.

We have virtually no EE signal and certainly no 3 signal.

I'm only a light user, so 5p/min/text isn't really much different to the Talkmobile rates so isn't going to break the bank.

Farway

I also had my un requested PAC yesterday. Has anyone had the "Unique Voucher Code, which has been sent to you via SMS."?

I haven't, just the PAC, not called them yet but just wondering if I am the only one or if it is common

I am hoping if I get code & Voda PAYG sim it will have a few quid on it as per https://talkmobile.co.uk/payg/closure

My phone is locked to Voda so it is either them or Lycamobile for the moment. Currently looking at Voda as mainly use text, no data or calls.

Farway

To answer my own question above. I phoned 5888 and asked about the promo code, which was then sent to me via text

Have to go to https://freesim.vodafone.co.uk/talkmobile and enter it there

My Voda SIM now ordered, not sure if any credit is on there, wait & see I guess

I got the impression the codes, like credit refunds, are something you have to ask for.

SpanishBlue

Farway wrote: »

To answer my own question above. I phoned 5888 and asked about the promo code, which was then sent to me via text

Have to go to https://freesim.vodafone.co.uk/talkmobile and enter it there

My Voda SIM now ordered, not sure if any credit is on there, wait & see I guess

I got the impression the codes, like credit refunds, are something you have to ask for.

I got my "offer" via a text several weeks ago with a voucher code to enable me to get the free £10.

Remember Vodafone charge 30p a minute:shocked: - a 60 minute call on TalkMobile cost 10p. That same call will cost you £18 on Vodafone. What a rip off!

Farway

Thanks, SB, but my phone is locked to Voda at the moment so not much choice really, I hope to use Voda money and then get my free unlock code after 30 days

Only very low user, no data at all used

Atasas

just to get the pesky vodaFak credit...

The following is a record of your online chat.
General Info
Chat start time August 3, 2017 6:52:57 PM EST
Chat end time August 3, 2017 7:46:02 PM EST
Duration (actual chatting time) 00:53:05
Operator Khushboo
Chat Transcript
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Info: All agents are currently assisting others. Your estimated wait time is 9 minutes and 42 seconds. Thank you for your patience.
Info: All agents are currently assisting others. Your estimated wait time is 9 minutes and 42 seconds. Thank you for your patience.
Info: All agents are currently assisting others. Your estimated wait time is 9 minutes and 42 seconds. Thank you for your patience.
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Info: All agents are currently assisting others. Your estimated wait time is 4 minutes and 30 seconds. Thank you for your patience.
Info: All agents are currently assisting others. Your estimated wait time is 2 minutes and 38 seconds. Thank you for your patience.
Info: You're now chatting with Khushboo.
Khushboo: Hello, you're chatting with Khushboo, one of Vodafone's online customer service specialist.
Khushboo:
Thank you so much for your time and patience, and sorry if you've been waiting for a long time to get connected. This is due to the large number of customers using the chat service today. We'll do all we can to resolve your query as quick as possible.
Khushboo:
How may I help you today?
Axxxxx: hello!
Axxxxxx: yes you could
Khushboo: Hi Axxxx!
Axxx: Just typed inn whole letter, but it disapeared "miraculusly, as you connected, will have to do everything agai
Khushboo: No problem!
Khushboo: Please take your time.
Axxxx: Firstly, I ordered this VodaF SIM, under condition of TalkMobile being absoreb and me being credired £10 to the account, that doesn't show; secondly, started 23:52 with expected waiting time of 19 Mins- ended waiting exactly half an hour for assistance; 3- once everything is set up do you charge for VoiceMail calls (as near almost irrelevant- I wouldn't like to have ANY voicemail activity
Khushboo: Thank you for sharing your concern.
Axxxxxx: how do I turn it off?, thanks!
Khushboo: Sorry for the delay caused to you while getting in touch with us. Please do not worry, let me have a look in to your account and I will surely check this for you and help you to cancel the Voicemail.
Khushboo:
Before I go ahead and access your account, I'll need to verify your details for security reasons. Is that okay?
Axxxxx: yes
Khushboo: Thank you!

May I take your full name and the Vodafone mobile number in concern please?
Alxxxxx: Axxxx Xxxxx 07xxxxxx77
Khushboo: Thank you for the information.

I have sent you a one time code to your number.

I would request you to please help me with the same so that we can verify the security checks for you.
Axxxxx: one time access code is 8xx3
Khushboo: Perfect!

That matches with our records. Thank you for verifying the account details.
Khushboo: Kindly bear with me while I work on the account to cancel Voicemail. I appreciate your patience.
Axxxx: no worries!
Khushboo: In the meantime I processed the request, may I please have your Talk mobile number which you have transferred to Vodafone, and the Unique code which you have got from them?
Axxxx: that number was 07xxxxx0
Axxxxx: just can not find the PAC and it was used to get number to the diferent network anyway
Axxxxx: got it
Axxxxxx: Txxxxx5
Khushboo: Axxxxx, I would need to verify the Unique code which you have received from the talk mobile to avail the offer of free £10.0 Bundle?
Axxxxxx: HANG ON- GOT TO CHECK EMAILS
Khushboo: Sure
Axxxxx: can not find it, sorry
Axxxxxx: but I've used it ordering the SIM
Axxxxxx: should show on your system
Axxx: also, is the truth, that VodaF is owned by a Russian, run By Italian, From Indian operated Center for UK?
Khushboo: Axxxxx, in order to get the Free £10.00 Bundle, I would need to verify the Unique code which you have received from Talk mobile and Once we have verified the same, we will help you to add the £10.00 Big Value bundle.

If you have misplaced your Unique Voucher Code or don’t think you’ve received it, please call 0333 304 8064 or 5888 and get this and once you have the same, please do get back to us and we will help you to activate this.
Khushboo: Thank you.
Axxxxx: ... as they are closed, ill have to call them during their opening hours, then you.... is there anything else, I should aske them for?
Khushboo: You would just need to get in touch with them and get the Unique code to get the bundle of £10.00,
Khushboo:
And once you have the code, please get back to us and we will verify the code and add the bundle.
Axxxxxx: OK, nice evening to you, I just finish screen-shoting
Khushboo: And I would like to share that I have successfully removed the Voicemail services.
Axxxx: Thanks!
Khushboo: You are welcome!
Khushboo: Is there anything else that I can do for you today?

I would be happy to help you again!
Axxxxx: no, have a good evening!
Khushboo: You too, have a lovely evening!

Bye and take care.

Thank you for contacting Vodafone.
Axxxxx: wish I didn't have to, but nothing personal, cheers!
Khushboo: Thank you for your co-operation.
Khushboo: Bye!
Axxxxxx: bye

They are something else...

Mister_K

Cheque for £4.17 finally arrived today, almost a month after being told over the phone that a refund would be paid "within 48 hours - guaranteed". Clowns.

gwapenut

Atasas wrote: »

just to get the pesky vodaFak credit...


They are something else...

Is it £10 credit that sits there until used, or is it a 1 month bundle worth £10 that starts immediately?

Atasas

gwapenut wrote: »

Is it £10 credit that sits there until used, or is it a 1 month bundle worth £10 that starts immediately?

I blagged freebie for 30 days 150 mis... else, got to get used in silly priced bundles or... used up in even crazier charges..
In short hardly will last longer than a month either way and will have to transfer number to something/anything else (nice number)

Mister_G

Mister_G wrote: »

I also received my PAC by text today.

I'm moving to O2 PAYG as they are the only operator apart from Vodafone to provide coverage in our area.

We have virtually no EE signal and certainly no 3 signal.

I'm only a light user, so 5p/min/text isn't really much different to the Talkmobile rates so isn't going to break the bank.

Well the transfer went smoothly and my old number transferred over to O2 PAYG without any issues.

I've sent a snail mail letter to Talkmobile requesting my remaining credit of £10,29 be refunded.

I'll update this when I receive the cheque!