Massive EE bband cancellation charge

lee111s

They in turn will have to pay fee's to BT Wholesale and Openreach as they bought your service from them on the basis of a 12/18/24 month agreement (whatever your contract length was).

You need to pay it.

steveE2

How long do you have left on your contract?

Computersaysno

Computersaysno wrote: »

The loss they will suffer is surely only the profit they would have made on my contract, not the full monthly amount I'm paying???

Sorry I got that totally wrong...their only loss would be their "unavoidable" costs.

Computersaysno

lee111s wrote: »

They in turn will have to pay fee's to BT Wholesale and Openreach as they bought your service from them on the basis of a 12/18/24 month agreement (whatever your contract length was).

These costs are pretty much off-settable by them using them for another customer.


IMO it's akin to a hotel re-selling your room after you cancel your reservation??


So they suffer very little actual loss for my breach of contract.

lee111s

Computersaysno wrote: »

These costs are pretty much off-settable by them using them for another customer.


IMO it's akin to a hotel re-selling your room after you cancel your reservation??


So they suffer very little actual loss for my breach of contract.

That's not how the business model works. If EE cancel the service that they've bought from Wholesale and Openreach, they will be charged, as they agreed to rent that service from them for the minimum term that you signed up with.

You agereed to buy something for a set period and now want to renege. How do you think that is OK?

kwikbreaks

http://www.ispreview.co.uk/story/2010/06/17/ofcom-uk-slashes-early-phone-and-broadband-isp-contract-cancellation-charges.html

Agreement with the big three however they also state...

However Ofcom warns that all landline providers are expected to apply similar principals, reducing their early termination charges in kind. Those that fail to do this could face formal enforcement action.

If you absolutely can't let them provide an alternate service without appying their penanlty then you need to research this on the Ofcom site to discover just what your rights are and discuss the charge with EE in light of what you found. Ask for a supervisor, provide urls, make clear that if they won't budge then you intent to lodge a formal complaint.

Assuming there is one you may need to involve their CEO office.

unforeseen

Computersaysno wrote: »

These costs are pretty much off-settable by them using them for another customer.


IMO it's akin to a hotel re-selling your room after you cancel your reservation??


So they suffer very little actual loss for my breach of contract.

No it's not. There is no gaurantee that the next people will use them so it is effectively a total loss.

Its akinn to a hotel not being able to re-sell the room.

macman

They're entitled to their contractual losses-which is the loss of revenue. That will put them back in the same position as they were in prior to your breach of contract.

steveE2

EEhave a set monthly cost for early termination
Original price in brackets

Std Fibre 38Mb w/e calls £19.04 (34.50)
Std Fibre Anytime calls & mobile £21.52 (41.00)

Fibre Plus 76Mb £24.04 (40.50)
Fibre Plus 76Mb Anytime calls & mobile £26.52 (47.00)

You haven't answered "How long do you have left on your contract?"#13
but if it's around 10 months plus then the figure looks correct .

Computersaysno

unforeseen wrote: »

Its akinn to a hotel not being able to re-sell the room.

If a hotel already has ten empty rooms before I cancel mine then it doesn't matter if they can re-rent mine or not, their 'losses' are no greater.


They only truly have a 'loss' whenever they are already fully booked and I cancel and they are then unable to re-rent it.


Note that 'losses' are not the same as 'lack of income'.