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MSE News: EE to charge some customers to use data in EU despite 'ban' on roaming fees

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MSE News: EE to charge some customers to use data in EU despite 'ban' on roaming fees

edited 8 May 2017 at 3:13PM in Mobiles
13 replies 2.6K views
Former_MSE_NickFormer_MSE_Nick
463 posts
I've been Money Tipped!
edited 8 May 2017 at 3:13PM in Mobiles
Mobile network giant EE has become the first provider to confirm some customers WILL face extra charges to use their full UK data allowance in Europe, even after a supposed 'ban' on EU roaming charges has come into effect...
Read the full story:
'EE to charge some customers to use data in EU despite 'ban' on roaming charges'
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  • Frozen_up_northFrozen_up_north Forumite
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    It's no better on Virgin Mobile, they don't want you to use more than 3.5GB roaming in the EU... if you can wade through their T&Cs:
    http://store.virginmedia.com/the-legal-stuff/our-service.html#11c
  • Cisco001Cisco001 Forumite
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    Fair usage of 15GB per what?
    per day?
    per trip?
    per month?
  • It's no better on Virgin Mobile, they don't want you to use more than 3.5GB roaming in the EU... if you can wade through their T&Cs:
    http://store.virginmedia.com/the-legal-stuff/our-service.html#11c


    Think that's their general monthly fair use limit, after which they reduce speeds to 3G. For EU roaming it depends on your plan:

    5. To comply with EU Regulations, Roam Like Home also has a monthly data cap in place. If you use more data than the monthly cap allows we may apply a surcharge to any data above the cap. The data cap is set by the Regulations and depends on the price of your airtime plan.

    5.1. It’s a simple calculation:

    5.1.1. Pay monthly customers: twice your monthly airtime cost (before VAT) divided by the current EU data wholesale capped rate. 

    5.1.2. Pay As You Go customers: data up to the amount that can be purchased at the current EU data wholesale capped rate with the credit you have on your account at the point of
  • Now EE – which announced last week it intends to offer 'free roaming' in Europe to all its customers from 15 June, the day the new EU rules make it compulsory for the majority of the countries covered anyway – has admitted it will apply a fair use limit of 15GB a month.

    15gig a month! Well I think most people will manage!
  • BrowntoaBrowntoa Forumite, Board Guide
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    I actually think its fair to cap , its for access to facebook, email whatsapp etc on holiday , not for Netflix etc to stream movies
    Links in my signature currently broken
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  • jb66jb66 Forumite
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    Browntoa wrote: »
    I actually think its fair to cap , its for access to facebook, email whatsapp etc on holiday , not for Netflix etc to stream movies

    Says who???????????/?
  • m5rccm5rcc Forumite
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    jb66 wrote: »
    Says who???????????/?

    Exactly! I use 2.5GB a day when abroad.
  • SparxSparx Forumite
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    MSE the article was very negative. I think this is a great step forward for us UK customers! 15GB is very generous and I can't see why people would complain. The overage charges are fair as well.

    I would've loved to have this on my 4GEE Max plan 2 months ago when I was in Mexico!
  • edited 10 May 2017 at 1:01PM
    BrowntoaBrowntoa Forumite, Board Guide
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    edited 10 May 2017 at 1:01PM
    m5rcc wrote: »
    Exactly! I use 2.5GB a day when abroad.


    my point exactly , you got to go some to use 2.5gb a day


    iplayer file is only about 600mb


    15gb is about 500mb a DAY or 1gb if you make the assumption that the average holiday is only 14-15 day


    1GB is ample for facebooking , facetiming emailing and so on
    Links in my signature currently broken
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to [email protected] Any views are mine and not the official line of MoneySavingExpert.
  • tonygoldtonygold Forumite
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    i wonder when we eventually experience brexit, whether this EU roaming will be abolished by the likes of EE on the excuse that we are no longer part of the EU?
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