Refurbished Laptop Fault - Do I have any rights?

Leo2020

I meant you were right that you cant test the contoller with a bootable USB.

So if the HDD is a dudd then then after buying a caddy they can test it. Seriously? How much of the OPs money and time are going to waste?

Also like how you said I should read the Consumer Rights Act act because I said it would be up to the retailer to prove that it wasn't inherent. Yes it is assumed to be inherent unless proved otherwise which is what I wrote.

This is why the retailer should be doing these diagnostics not the OP.

Have you considered what I said about they might blame the OP for damaging it if they replace the HDD themselves?

You taken the OP down wrong route here I just hope the OP doesn't end up paying the price.

Plus if you don't think its the HDD why suggest they buy a new one? What if you think it might be something else after you decide it isn't the HDD? Is the OP to keep buying parts?

Leo2020

Just re-read you post. If you determine OS software problems etc there will be no claim. You should have determined this before advising the OP to buy a new HDD.

Lorian

What are the actual symptoms?

Does it power on?
Does it boot?
If it fails to boot what happens, what does it say?
Did it happen during a Win10 1703 update?
What model is it?

DesignerLuke

Think this is all getting a little out of hand...

The suppliers I'm dealing with are extremely stubborn to the point where they haven't replied to my messages for the last 2 days. Even though I don't have to, I think identifying the exact issue myself is the way to go. I'm getting help with that and if I can get evidence of a hardware fault, it completely invalidates the main excuse the supplier is using to get out of this. As for if it turns out not to be a hardware fault, I'll know before they do and save myself some money.

Plus at this stage, even if I was sure there was a hardware fault somewhere but I sent the laptop back without evidence and without them giving me a simple 'we will repair/replace if it is faulty' beforehand, I'd have difficulty trusting their diagnosis once they take a look. Of course, if I get the evidence confirming that they must repair/replace it and they still don't play ball, I have the LBA ready to go.

DesignerLuke

FINAL UPDATE

After obtaining proof of the hardware fault from a local computer repair shop, the supplier sent me a prepaid label to return the laptop. Once returned, they realised that the laptop was actually still under the manufacturers warranty (as I suspected considering the laptop was a 2016 model) and therefore sent it back to Asus for a repair. It arrived back last week and I have been able to use it for a few hours with no crashes which was impossible before so it looks like the hardware fault has been fixed and the laptop is working good as new.

Thanks for all your input and comments!

DoaM

Did they refund you the cost of your report?

akshat1984

Hard drives and SSDs are pretty easy to remove and install and you don't to open your compete laptop for them.

DoaM

akshat1984 wrote: »

Hard drives and SSDs are pretty easy to remove and install and you don't to open your compete laptop for them.

I'm guessing you're just post-building in preparation for spamming the forum ... that's the only reason I can think of for this nonsense.