The difference between an upgrade and a new contract?

Archie75

My mobile phone contract finished 4 months ago so I've been eligible for an upgrade for sometime. Having looked around I quite like the look of the Samsung s7 and Carphone Warehouse have an upgrade deal for 5gb, unlimited texts and minutes and the handset free with EE for £35.99 per month. Thing is, I've seen the same deal with buymobiles.net for £25.99 per month but it's not an upgrade, it's a new contract. What's to stop me from just starting a fresh contract? Could I keep the same number?

ballyblack

no such thing as a upgrade, its a new contract

you can get the PAC from your current provider and move

d123

Archie75 wrote: »

My mobile phone contract finished 4 months ago so I've been eligible for an upgrade for sometime. Having looked around I quite like the look of the Samsung s7 and Carphone Warehouse have an upgrade deal for 5gb, unlimited texts and minutes and the handset free with EE for £35.99 per month. Thing is, I've seen the same deal with buymobiles.net for £25.99 per month but it's not an upgrade, it's a new contract. What's to stop me from just starting a fresh contract? Could I keep the same number?

You'd have to get your PAC from EE, and move the number to a PAYG SIM card on a different network (I'd recommend giffgaff as it's easy to get a PAC from them).

Buy your new contract from buymobiles and then get a PAC from giffgaff and give that PAC to EE to move your original number to the new contract.

jbainbridge

Start by getting your PAC from EE. Tell them about the better deal you've seen ... they might match it for you.

bertiewhite

Vodafone allowed my stepdaughter to "upgrade" the account which I took out for her without my permission or knowledge. She also added another device (tablet) and Vodafone say they explained the details of the new contract online so as ballyblack says, it's effectively a new contract, even though you might not necessarily sign anything.

Wrong, in my opinion, but there you go.

d123

bertiewhite wrote: »

Vodafone allowed my stepdaughter to "upgrade" the account which I took out for her without my permission or knowledge. She also added another device (tablet) and Vodafone say they explained the details of the new contract online so as ballyblack says, it's effectively a new contract, even though you might not necessarily sign anything.

Wrong, in my opinion, but there you go.

Interesting, but probably irrelevant to the OPs question...

bertiewhite

d123 wrote: »

Interesting, but probably irrelevant to the OPs question...

The OP asked the difference between an upgrade and a new contract - I explained that an upgrade can apparently be carried out online with no signature or even identity check whereas I don't think this would not be possible with a new contract/company. Perfectly relevant I think.

d123

bertiewhite wrote: »

The OP asked the difference between an upgrade and a new contract - I explained that an upgrade can apparently be carried out online with no signature or even identity check whereas I don't think this would not be possible with a new contract/company. Perfectly relevant I think.

Maybe read post #1 and you'd have a better idea at what the OP is asking...

macman

bertiewhite wrote: »

Vodafone allowed my stepdaughter to "upgrade" the account which I took out for her without my permission or knowledge. She also added another device (tablet) and Vodafone say they explained the details of the new contract online so as ballyblack says, it's effectively a new contract, even though you might not necessarily sign anything.

Wrong, in my opinion, but there you go.

But to do that, you allowed your stepdaughter to access an account in your own name (not her account) which she then used fraudulently to upgrade and get another device. How is that the fault of Vodafone?

bertiewhite

macman wrote: »

But to do that, you allowed your stepdaughter to access an account in your own name (not her account) which she then used fraudulently to upgrade and get another device. How is that the fault of Vodafone?

No, she was able to set up an online account using only my name, date of birth and address (which she had lived at) and the telephone number. At the time of the upgrade, they used her (named) email address to send the contracts to, her (named) bank account and then delivered the new phone & tablet to an alternative address which I had never lived at.

At least with Tescomobile I did it in store and it was explained that I would effectively taking out a new contract which I physically signed.

macman

Right, so there was no online account before she created one? You received paper bills only? What I don't understand was how she switched the address. Normally they would only deliver a device to the cardholder's registered address.