The difference between an upgrade and a new contract?

GT60

Call your provider and get them to match it like someone has said
An S7 with a contract now should only be around £20 - £25 now
If you go in the store of you provider and show them the lowest price they should call retention's for you

They did with me and I was offered the S7 and 1 gb plus ultd mind and texts for £25 but I said no
I am waiting a bit longer for the price to drop

Archie75

Thanks for all the replies. I'll get in touch with EE as soon as I have a spare minute!

bertiewhite

macman wrote: »

Right, so there was no online account before she created one? You received paper bills only?

That's correct, I only ever signed a paper contract and never set up an online account myself. I've tried doing it since and all they do is ask for name, DoB, address and then they send a text to the phone to authenticate.

macman wrote: »

What I don't understand was how she switched the address. Normally they would only deliver a device to the cardholder's registered address.

Nor do I. I hadn't lived at the registered address for about a month when the upgrade took place and she hadn't lived there for 6 months either.

macman

bertiewhite wrote: »

That's correct, I only ever signed a paper contract and never set up an online account myself. I've tried doing it since and all they do is ask for name, DoB, address and then they send a text to the phone to authenticate.



Nor do I. I hadn't lived at the registered address for about a month when the upgrade took place and she hadn't lived there for 6 months either.

Which should be sufficient. What more could they have done?
I'm afraid this is the risk you take when you allow a child to use a contract phone in your name. Had you set up an online account yourself, you would have been notified as to what was going on.

bertiewhite

macman wrote: »

Which should be sufficient. What more could they have done?

How about "get a paper contract signed at the time of upgrade in store" or if they insist on doing everything online then "only deliver to the account address" like my provider did.