Sky £10 "admin fee"

dialdfordave

Colin_Maybe wrote: »

No they don't, it's a variable DD (regardless if yours changes or not) and they're not required to tell you each and every month that your payment is due.

Yes they do but issuing a bill covers that requirement and is probably the main reason bill payments are not collected immediately.

TrishaM

I have just cancelled, they offered me 60% off (same deal as last year) but with the added £10 admin charge, I refused. Not paying this, without a fight.. gone ahead with the cancellation.. here's hoping.

Mchambers

TrishaM wrote: »

I have just cancelled, they offered me 60% off (same deal as last year) but with the added £10 admin charge, I refused. Not paying this, without a fight.. gone ahead with the cancellation.. here's hoping.

Don't blame you. They tried the same tactic with me a few weeks ago by trying to charge me a £10 admin fee. I accepted the new price of 50% off tv (no contract) and paying less than £24.99 per month for unlimited fibre b/band, phone and line rental in 12-month contract. I then emailed Jeremy Darrach, Sky CEO, to complain about the £10 admin. A few days later, an agent phoned me and refunded the £10 charge. My advice is to accept the offer, send an em to Jeremy to complain with regards the charge and I will reckon you will be refunded.

My next trick is to move my b/band and phone penalty free, when sky next increase their prices (properly lather this year or early next), to another supplier like Ttalk. They normally offer good deals with cashback sites like quidco. If sky cannot match their prices, it will be bye bye.

[Deleted User]

Mchambers wrote: »

My next trick is to move my b/band and phone penalty free, when sky next increase their prices (properly lather this year or early next), to another supplier like Ttalk. They normally offer good deals with cashback sites like quidco. If sky cannot match their prices, it will be bye bye.

It was March(?) this year when they raised their prices so you might have a wait yet.

[Deleted User]

Mchambers wrote: »

. My advice is to accept the offer, send an em to Jeremy to complain with regards the charge and I will reckon you will be refunded.

No one needs to send a complaint to the CEO in order to be refunded of this charge. The CEO won't even have seen your complaint.

Mchambers

Moneyineptitude wrote: »

No one needs to send a complaint to the CEO in order to be refunded of this charge. The CEO won't even have seen your complaint.

Maybe so but an agent, with the appropriate limits of authority to refund the £10 and with more authority than a standard agent, will read it read it and refund the money.

HTHs.

[Deleted User]

Mchambers wrote: »

Maybe so but an agent, with the appropriate limits of authority to refund the £10 and with more authority than a standard agent, will read it read it and refund the money.

The same result would have been achieved by using Sky's normal complaints procedure. CEO complaints are not required unless the complaint has already been mishandled somehow.

Mchambers

Moneyineptitude wrote: »

The same result would have been achieved by using Sky's normal complaints procedure. CEO complaints are not required unless the complaint has already been mishandled somehow.

I urge people to escalate as far as you can as soon as you can. There are different levels of complaint handler in each company The highest level is normally one that handles complaints addressed to their CEO and they can offer more than the standard compliant handler. This is an example of it with sky.

I used this approach a few years ago, when Boots lost our family photos after a holiday.After some debate with the senior complaint handler, she offered me £200 as compensation, which I used to buy a new digital camera and a new barbecue. A standard complaint handler would not have had the authority to give me £200.

HTHs..

[Deleted User]

I agree, in fact just skip customer services entirely. I would start by alerting all online and print media, Ofcom, your local MP, Donald Trump via his Twitter feed and of course good old Watchdog. Don't forget to sign all messages with 'Disgusted of Dagenham'

Edit: Is this okay MSE, only you deleted my previous polite post due to a complaint?

Mchambers

Colin_Maybe wrote: »

I agree, in fact just skip customer services entirely. I would start by alerting all online and print media, Ofcom, your local MP, Donald Trump via his Twitter feed and of course good old Watchdog. Don't forget to sign all messages with 'Disgusted of Dagenham'

Edit: Is this okay MSE, only you deleted my previous polite post due to a complaint?

Good idea !