Thumping in a new build home!

Shaje

As in it dips in when they walk. I queried with so many surveyors n no one wants to help as it's on a warranty n not to invalidate it.
Nhbc is not independent at all as they haven't helped an left it as Barrats responsibility

Shaje

I've had so much conflicting views and I'm so confused who to go to. So many different surveyors and then there's the issue about whether it's an acoustic issue or structural. Pls pls help me. I'm sitting here with their washing machine rattling my whole flat. Few plates were rattling so much I managed to Chatham a few n others broke. So many utensils have broken like. But mostly the rattling is so much I wish I could add a recording. I couldn't rest n have a pounding headache. It's affecting my health now. Pls help me

G_M

NHBC cover:

Pre-completion insolvency cover
gives you protection if your builder becomes insolvent after exchange of contracts
Cover for the first two years after completion
your builder is responsible for putting right certain damage and defects. You also have access to our resolution service and NHBC Guarantee should your builder fail to fulfil their responsibilities.Cover for parts of the home in years 3 to 10 of ownership
insurance to cover the cost of putting right physical damage in specified areas of your home such as damage to floors, staircases, roofs, drains, windows and doors

1 not relevant here
2) out of date
3) I foresee a dispute over definition of 'damage'

Cakeguts

Get onto your local council and get someone from the building department to come out and look at it. If it is as bad as you say it can't have passed building regulations.

Doozergirl

It sounds like a loose joist. Not structurally dangerous, but not bedded correctly into its pocket and so it wobbles and thumps onto where it should be bedded. A washing machine will set a loose joist off with great gusto. Walking on will cause movement above with a shake and a thump.

Doozergirl

Cakeguts wrote: »

Get onto your local council and get someone from the building department to come out and look at it. If it is as bad as you say it can't have passed building regulations.

They won't do anything. Of course it can pass with a certificate and things go wrong afterwards. The local authority building control department are highly unlikely to have overseen the build. The developer will have used a firm.

First thing is to assess exactly what the problem is. Either the director finds it or the OP has an independent surveyor look at it. Not Building Control.

always_sunny

if it is truely as bad as you describe:
- upstairs neighbour walks and ceiling caves in
- neighbours washing machine on and you have to 'catch plates' falling

You shouldn't be there cause it's a hazard for both of you.
Take a video with your phone of the rattling and plates falling, maybe a visual diary may push the resolution.

(I can hear occasionally my neighbour washing machine, I think I could hear it in all flats I have lived, same for neighbours walking, etc but I have good hearing!)

Shaje

Yes council didn't do anything for me

Shaje

I always knew in a flat you'd get some noise but this loud thumping and rattling is beyond normal. All citizen advice, various builders n engineers everyone had said but no one helping :-(

Shaje

What kind of surveyor please? Structural? Acoustic?