SAS cancelled my flight - am I entitled to compensation/refund??

Hi all,

I've had a look around but can't find the answer to my question anywhere.

Last year, SAS cancelled my flight from Stockholm to London due to their pilots striking. I wasn't rebooked onto a new flight (actually they didn't even contact me to tell me it was cancelled...).

I booked the flight via Go To Gate (3rd party provider), and both Go To Gate and SAS claim it's the responsibility of the other side! I ended up having to get a train to Copenhagen and flying back from there which cost me a small fortune!

It's probably worth saying I looked into going through my insurance company and they exclude strikes.

Should I get a refund for my flight or anything on expenses?

Replies

  • edited 24 April 2017 at 9:51AM
    111KAB111KAB Forumite
    3.6K Posts
    edited 24 April 2017 at 9:51AM
    On the face of it you are due 261/2004 compensation so read Vauban's Guide however whilst you say you were not informed of the cancellation what have SAS said about the cancellation procedure they adopted. Note the 14 day rule applies but all as explained in Vauban's.
  • Caz3121Caz3121 Forumite
    15K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    Pollitt92 wrote: »
    (actually they didn't even contact me to tell me it was cancelled...).

    I booked the flight via Go To Gate (3rd party provider),

    In cases like this where you opt to engage an agent rather than deal with the airline direct, the airline would notify their customer which in this case would be Go To Gate. It is then your agents responsibility to advise you
  • edited 24 April 2017 at 1:12PM
    JPearsJPears Forumite
    4.9K Posts
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    edited 24 April 2017 at 1:12PM
    However, as regulars on this forum know too well, you can't rely on these agents, and it always best to check, on a regular basis, the status of your flight directly with airline.
    Why do people engage agents these days? Its never any cheaper (in my experience)
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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