Money Moral Dilemma: Should I report shoddy service from an engineer?

gaving7095

Definitely! It would be "immoral" to NOT report him! This should never be a dilemma. Do you want others to receive the same poor service?

Robisere

I had a TV engineer visit recently and he did a poor job, unnecessarily telling me I needed someone else to come out (at extra cost). I feel like complaining and asking for the call-out fee to be refunded, however he told me if he gets anything less than perfect feedback from customers his pay gets docked. Should I complain?

Thisis a common problem which happens when someone blags their way into work they are not qualified to perform. The worst cases of this have been certain surgeons and other medical personnel, who have been caught and prosecuted.

I am a retired Motor Engineer who is sick and tired of people like this being called 'engineers'. They are not: in fact many TV and other repair and maintenance workers have no qualifications and should not be allowed to call themselves engineers. Most people in these positions are qualified, but they are continually painted with a poor brush due to the actions of people like this man.

Definitely complain to his company, with full details of the poor standard of his work, the fact that it was not completed as ordered and paid for, add his comments to you concerning negative feedback and possible 'docked pay'. Any company wishing to retain a reputation, will check on this man's work and issue a warning to him. Also state that you request a competent, qualified engineer to attend to the problem, and you wish the original sum paid to the incompetent workman, to be subtracted from any further costs.

Remember that, unless he has received previous work warnings, he will not be immediately sacked. This demonstrates the procedure for sacking a worker:
https://www.gov.uk/disciplinary-procedures-and-action-at-work/overview

Don't feel guilty: any worker in this position will have chances to redeem himself/herself. His poor workmanship may not have been drawn to the company's attention before and you may be sparing someone else your own predicament.

Ebenezer_Screwj

Why should you pay for shoddy workmanship? This man doesn't deserve to have the job at all if he can't do it properly. Publish and be damned!