Money Moral Dilemma: Should I report shoddy service from an engineer?

Teacher2

The engineer was not acting honestly and morally by putting you on the spot regarding complaints. It sounds like he was softening you up to ignore shoddy service and a potentially dodgy recommendation for further work. I think you should firstly report his poor work and then let his firm know he is trying to influence the feedback service.

If you do this the man has a chance to put his side of things to his employers and keep his reputation and job.

If you don't report him and he is running a scam you are allowing him to do the same thing to others who might be less savvy than you.

gloriouslyhappy

Sounds like this is a line he often uses to cover up poor work. If you go along with it, other people may suffer his poor service too. This is what feedback is for - if it's not honest, then it's useless.Tell it as it happened!

fifty-something

Of course you should complain. He cost you money - return the favour!

tallgirld

COMPLAIN!!
Remember you are the one who has to pay more for his incompetence.

Bellisima

What exactly did he do that was not up to scratch? Far too vague a dilemma to comment on. Did he not fix the tv, was he rude, did he knock over the prize Ming vase? More info please!

Tallulah_Kitten

Hell, yeah!

Satman

YES report him...
I am a satellite & Aerial installer who has honesty,integrity and pride in my work. If you need any work doing from any tradesman/woman
Go onto a site called "brownbook.net"
When you are on the site, in the search box put what you are after :
E.g. Aerial instal,Devizes. You will then get a list of all the tradesman in your area with reviews from previous customers ( good & bad ) !
You could quite easily submit this company onto brownbook yourself and leave an honest review, which will warn everyone in your area that he is a rogue !

sideways-sid

I agree in principle with all of the above, but with a subtle difference in context.

If you paid for a service and did not receive it, request a refund. Consequences of any feedback to the engineer and his remuneration or bonus are not your concern.

However, the post doesn't provide much detail of what the expectations of the call-out were.

If, as an example, the OP requested a call-out to investigate a fault with an old appliance, and the engineer reported that parts for the appliance are no longer available, and recommended that the OP replace it or engage a specialist repairer, it would seem less reasonable to demand a refund and/or complain, and/or say that the engineer's work is shoddy.

ixi1456

A big fat YES he knows he is cra* at his job but doesn't want you to report him so its a sort of blackmail which I would tell his boss that to

LordHenryWootton

I fail to see where the dilemma is. The customer has paid for a level of service which has not been supplied; this would normally result in a complaint. The fact that collateral damage in the form of the engineer's pay being cut would or may result is the engineer's "dilemma", not the customer's.
It's also possible to envisage a scam being operated here - lousy service provided, engineer persuades customer not to complain (sob story, "kids to feed, bills to pay...") and another guy gets sent out (at extra cost to customer).