TravelFX ripping off MSE Customers?! Or MSE making money from us?!

kevbev321

I've been looking to buy some US Dollars this morning, and have been using the MSE travel money comparison site to help me.

When I click through MSE to TravelFX, I get to what appears to be the usual TravelFX website, except at the top it says that it is an MSE affiliate. Nowhere on MSE do I get warned that I am going to a different broker than the true TravelFX, or that the exchange rate may be different to the normal TravelFX website.

For $750 through the Mse Affiliate website will cost me £598.17 @1.2644
Going directly to the Travelfx website, the same will cost £597.98 @1.2648

I appreciate that the difference is not a lot here, but if I were exchanging a larger amount of money this would obviously cost me more. Not only that, but I feel this goes against what MSE stands for: getting you the best deal possible.

A response from MSE and Travelfx would be greatly appreciated.

StuieUK34

LOL
Funniest post I read all MONTH !!!


Doesn't even warrant a reply, apart from LOL for anyone who reads this!
Understand what your saying, but even if you were changing £10k , it would still be a pack of peanuts difference.


The guide is there as a GUIDE, just a guide. MSE is about how you use the tool.
Unreal man, unreal.........

PeacefulWaters

StuieUK34 wrote: »

LOL
Funniest post I read all MONTH !!!


Doesn't even warrant a reply, apart from LOL for anyone who reads this!
Understand what your saying, but even if you were changing £10k , it would still be a pack of peanuts difference.


The guide is there as a GUIDE, just a guide. MSE is about how you use the tool.
Unreal man, unreal.........

It may only be 33p per £1,000 but somebody will be pocketing it at the expense of people clicking through from this shareholder owned forum.

Former_MSE_Andrea

Hi kevbev321

This has just come to me, I've passed this over to my colleagues on the Editorial Team and them to get back to you.

budgetflyer

33p per £1000 ? Hardly a rip off.

kevbev321

This isn't about the amount of money, it's about morals and transparency. Especially if MSE is making financial gain from this, I think it only right we are properly informed.

Things like this could Seriously undermine people's confidence in the site as this goes against everything that it stands for.

Would you condone shoplifting if it was only for a couple of quid? I think not!

jonesMUFCforever

kevbev321 wrote: »

I've been looking to buy some US Dollars this morning, and have been using the MSE travel money comparison site to help me.

When I click through MSE to TravelFX, I get to what appears to be the usual TravelFX website, except at the top it says that it is an MSE affiliate. Nowhere on MSE do I get warned that I am going to a different broker than the true TravelFX, or that the exchange rate may be different to the normal TravelFX website.

For $750 through the Mse Affiliate website will cost me £598.17 @1.2644
Going directly to the Travelfx website, the same will cost £597.98 @1.2648

I appreciate that the difference is not a lot here, but if I were exchanging a larger amount of money this would obviously cost me more. Not only that, but I feel this goes against what MSE stands for: getting you the best deal possible.

A response from MSE and Travelfx would be greatly appreciated.

If you go to a Lloyds bank branch or online you get a travelex exchange rate. if you go to a Tesco store or online you get a travelex exchange rate.
I guarantee that every single one of them will be slightly different.

Former_MSE_Rosie

Hi,

Just to say our tech team is looking into this and we hope to get the issue resolved shortly.

Thanks, MSE Rosie

kevbev321

Thanks Rosie. Please could you confirm the reason for the difference?