Iresa Closes Door to New Customers

PaschalFun

youravinalarrrf wrote: »

Personally I think that your post is nothing more than wishful thinking on your part. ...

So you still think they are going bust, do you?

Despite them recently committting to taking on more permanent staff with pay up to £30k per year?

Or perhaps its simply because

We are a rapidly expanding energy company ...

There are obviously quite a few people who know a good deal when they see it.

Unfortunately, if you missed it, I fear you missed out :money:

PaschalFun

victor2 wrote: »

What the "moaners" want is to be correctly billed for the utilities they have used. In the absence of that, they expect to be able to contact the company and sort the problems out.

...

Of course, but rember you agreed to

4.1 We will send you a bill or statement at least once a year, but we may send you a bill or statement at any time, or in line with your agreed payment scheme.

If you expected bills more often, you should have goen with a supplier who agrees to bill you more often ... and will charge you accordingly.

You can contact the supplier via your online account, as many have successfully done. Yes there was an issue with gas bills (I'm not sure why anyone went with thm for gas, I'm sure there are probably cheaper options out there for gas), but the supplier waqs made aware of that ...

victor2 wrote: »

You would happily subject yourself to bills greater than the tariff you had signed up for so that the company doesn't need expensive phone jockeys?

:rotfl:

I'd be happy to pay for my consumption in accordance with the terms agreed. I'm sure that's all the supplier will expect to receive, too

molerat

PaschalFun wrote: »

Oh well, bang goes any chance of a cheap tariff when they start taking on new customers, if they are now taking on a raft of phone jockeys to answer the phone.

They started out as a cheap supplier - cheap beacuse they did not offer phone support (instead expecting you to use their online account function to ask questions), but the moaners want expensive phone jockeys sat there twiddling their thumbs, just in case someone calls.

Well done everyone!

What the "moaners" want is:

An account set up correctly and be able to enter meter readings on line in accordance with the contract we both agreed to. 11 weeks in and my meter is not set up and I cannot enter meter reads on line. Something has gone wrong and there is no one to contact to discuss this either on the phone or on line. Perhaps if they responded to on line contact the phone lines would not be so choked, maybe if they did not make so many mistakes then neither would be needed. Is it too much to ask ?

When billed, be it monthly, quarterly or annually, that bill is accurate and calculated in accordance with industry standards and the licence conditions that the supplier agreed to when they set up their company and not some randomly thought up formula that will only benefit one half of the partnership (i.e. the customer is being overcharged). Again too much to ask ?

youravinalarrrf

PaschalFun wrote: »

So you still think they are going bust, do you?

Despite them recently committting to taking on more permanent staff with pay up to £30k per year?

Or perhaps its simply because

There are obviously quite a few people who know a good deal when they see it.

Unfortunately, if you missed it, I fear you missed out :money:

It doesn't matter what I, you or anybody else thinks will happen.

You can be assured that Ofgem do not intervene without having reasonable grounds or just cause for their concern and you can be absolutely certain that they will have collected all the evidence they need before taking any action.

This action was perhaps a first attempt by Ofgem to help Iresa avoid going bankrupt but I also feel there is probably an element of @$$ covering by Ofgem who issued the Operators Licenses to Iresa without doing the financial and due diligence checks that maybe they ought to have done beforehand.

According to the spokesperson for Ofgem this initial intervention only relates to Iresa's currently appalling levels of customer service.

Sadly my personal feeling that there is likley to be yet more action to follow by Ofgem to cover Iresa's non-compliance with terms and conditions of their Operator's Licenses specifically their inability to correctly calculate the Calorific Value and to bill customers correctly for the gas they use.

I am aware that Ofgem are currently in the process of gathering evidence and building a case against Iresa to cover these areas non-compliance.

With such poor financial accounts even the most optimistic can see that at this point in time even the smallest fine issued by Ofgem would be likely to make Iresa insolvent and force them into bankruptcy.

Advertising for customer care staff with such unrealistic qualification requirements and poor salaries is one thing but actually employing them and being able to retain them is another. In my opinion it just shows how out of touch with reality Iresa are at the moment.

(Text removed by MSE Forum Team)

PaschalFun

molerat wrote: »

What the "moaners" want is:

An account set up correctly and be able to enter meter readings on line in accordance with the contract we both agreed to. 11 weeks in and my meter is not set up and I cannot enter meter reads on line. Something has gone wrong and there is no one to contact to discuss this either on the phone or on line. Perhaps if they responded to on line contact the phone lines would not be so choked, maybe if they did not make so many mistakes then neither would be needed. Is it too much to ask ?

When billed, be it monthly, quarterly or annually, that bill is accurate and calculated in accordance with industry standards and the licence conditions that the supplier agreed to when they set up their company and not some randomly thought up formula that will only benefit one half of the partnership (i.e. the customer is being overcharged). Again too much to ask ?

So presumably you have escalated your complaint to the ombudsman service, as you presumably knew you could 3 weeks ago.

Keep us updated with the EO's response

The_Green_Hornet

Companies House details for Iresa Limited make interesting reading. It appears that the major shareholder and person with significant control is an IT Consultant.

https://beta.companieshouse.gov.uk/company/08186664/filing-history

wavelets

The_Green_Hornet wrote: »

Companies House details for Iresa Limited make interesting reading. It appears that the major shareholder and person with significant control is an IT Consultant.

https://beta.companieshouse.gov.uk/company/08186664/filing-history

You don't need to serach companies house records - if you look at the Iresa website, it describes who set the company up and why.

http://www.iresa.co.uk/our-company/

The_Green_Hornet

wavelets wrote: »

You don't need to serach companies house records - if you look at the Iresa website, it describes who set the company up and why.

http://www.iresa.co.uk/our-company/

"Iresa Limited was started because the Director (text removed by MSE Forum Team) had the passion to build something special and different to what he had been doing previously along with his partner O.T."

Well using non industry standard calorific valuation calculations is certainly something different.

phillw

PaschalFun wrote: »

OMG, they expect someone to work a MINIMUM of 40 hours per week?:eek:
How disgusting. Isn't there a law against that?:cool:

No law against that. There is a law that prevents them from forcing you to work more than 48 hours a week, but you can agree to it if you want.

The government have repeatedly tried to work round that law in the EU courts, but until brexit they can't. I suspect it will be one of the first casualties as it's the reason a lot of people voted to leave the EU.

brewerdave

phillw wrote: »

No law against that. There is a law that prevents them from forcing you to work more than 48 hours a week, but you can agree to it if you want.

The government have repeatedly tried to work round that law in the EU courts, but until brexit they can't. I suspect it will be one of the first casualties as it's the reason a lot of people voted to leave the EU.

Off topic but - NO-ONE I've talked to, who voted Leave ,has used that as a reason - they all have either believed that the NHS was going to get a big cash injection after Brexit or that all the immigrants were going to be sent home!!