Iresa Closes Door to New Customers

youravinalarrrf

PaschalFun wrote: »

At least youravinalarrrf (what an apt user name) has committed to putting his money where his mouth is ,and in so doing will be moving to a more expensive tariff.

In the long run switching away might actually work out to be cheaper for me than if I'd stayed with Iresa for gas and they had kept on overcharging me every month due to their incorrect Calorific Value calculation! :rotfl:

The peace of mind alone is actually worth every penny of the £0.84 extra per month it will actually cost me and for that whopping increase I've moved from possibly the current worst rated supplier out there (Iresa) to the best rated (Zog).

PaschalFun

youravinalarrrf wrote: »

In the long run switching away might actually work out to be cheaper for me than if I'd stayed with Iresa ...

Really?

I'm not sure why, but your previous post where you raised the issue of pigs comes to my mind :cool:

84p per month - that's still over a tenner a year more you'll be paying!
(if you've got your sums correct)

System

PaschalFun wrote: »

O

Yet another example of you urging others to do as you say, not as you do :cool:
.

I switched to Iresa in December and have urged others to do so - fact.

I have had incorrect bills - not just on CV - and complained in writing - fact. As Iresa hasn't responded to my complaint I have escalated the issue to The Energy Ombudsman - fact.

I have urged others to report their SLC compliance concerns about Iresa to Ofgem and I have done likewise - fact.

I am not sure why you conclude that I am saying one thing and doing another. I haven't suggested that anyone should switch away from Iresa (and I haven't done so), I have just pondered on the fact that many may do so based on the latest news.

PaschalFun

Looks like this is not the first time Iresa has temporaily closed its doors to new customers ...This from last July

youravinalarrrf

PaschalFun wrote: »

They did do something with the CV calculation but unfortunately whatever they did was not done correctly. Therefore it's just another lie.

If Iresa had tested this by examining any bill prior to issuing them to customers on Tuesday the mistake would have been spotted and the current mess they are in and the associated flood of complaints which are going to be caused by this would not have happened. Iresa are already in enough deep doodoo with their appalling complaint handling record without stupidly and unnecessarily creating even more themselves!

The only way every one of Iresa's gas customers will get this matter resolved is by each one of them raising a formal complaint. That's likely to be huge number of extra complaints for Iresa to have to record and handle.

The main problem here is that because Iresa have chosen to calculate the Calorific Value in a non-standard and very confusing way and differently to the methodology that Ofgem have specified that all suppliers must use most customers will never spot that they are being overcharged every month due to the incorrect Calorific Value calculation being used.

Not one of Iresa's posts on the social media sites can be believed.

MCGONIS

This announcement is the next best thing that could have happened to Iresa.

Meanwhile, they are advertising for staff to work in "customer services".

Salary £17,000 per year.

Must work a MINIMUM of 40 hours per week.

MUST have a Bachelor of Science qualification or equivalent.

No wonder their phones go unanswered.

fredandwilma

There's a variety of jobs available for anyone who is interested?

https://www.reed.co.uk/jobs/iresa-limited/o497525

Notably, read the whole job description for this role:

https://www.reed.co.uk/jobs/it-developer-support/32013959#/jobs/iresa-limited/o497525


https://www.indeed.com/cmp/Iresa-Limited

Iresa Limited is a UK independent energy supplier, supplying energy (gas and electricity) to domestic and non-domestic energy consumer(s). Our aim is to create a people driven Utility Company that strives to provide value to our customers, making their money goes (go) further.

Although technology has changed over the years, the primary need of each and every energy consumer – vis-a-vis price, availability and good customer service – has remain(ed) the same. Iresa(s) ambition is to build a company that focuses on the primary needs of our customer, which is creating an energy company that is run efficiently in a manner that reduces the cost of delivery of energy to the customers premises, without compromising the quality of customer service provided to our customer.

Personally, if Iresa is your energy supplier, I don't see the point of switching unless you can't tolerate all the complaints which have previously been mentioned on this forum.

After all, your tariff and credit balance is protected by Ofgem, should anything untoward, occur?

PaschalFun

Oh well, bang goes any chance of a cheap tariff when they start taking on new customers, if they are now taking on a raft of phone jockeys to answer the phone.

They started out as a cheap supplier - cheap beacuse they did not offer phone support (instead expecting you to use their online account function to ask questions), but the moaners want expensive phone jockeys sat there twiddling their thumbs, just in case someone calls.

Well done everyone!

PaschalFun

MCGONIS wrote: »

This announcement is the next best thing that could have happened to Iresa.

Meanwhile, they are advertising for staff to work in "customer services".

Salary £17,000 per year.

Must work a MINIMUM of 40 hours per week.

MUST have a Bachelor of Science qualification or equivalent.

No wonder their phones go unanswered.

OMG, they expect someone to work a MINIMUM of 40 hours per week?:eek:
How disgusting. Isn't there a law against that?:cool:

Pay is advertised as £17k - £22k depending on experience, which is commensurate with this level of job.

Btw, the advert (as linked to by fredandwilma) was posted 09 March 2017

Successful candidates will be required to attend an assessment day on the 18th of March 2017.

Looks like they have had 29 applications. Not sure if it has been advertised with any other agency as well.

victor2

PaschalFun wrote: »

Oh well, bang goes any chance of a cheap tariff when they start taking on new customers, if they are now taking on a raft of phone jockeys to answer the phone.

They started out as a cheap supplier - cheap beacuse they did not offer phone support (instead expecting you to use their online account function to ask questions), but the moaners want expensive phone jockeys sat there twiddling their thumbs, just in case someone calls.

Well done everyone!

What the "moaners" want is to be correctly billed for the utilities they have used. In the absence of that, they expect to be able to contact the company and sort the problems out.

You would happily subject yourself to bills greater than the tariff you had signed up for so that the company doesn't need expensive phone jockeys?