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Do not on any account buy an iphone from argos, until you have read this message

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  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I often wonder what people expect retailers are going to do with change-of-mind electronics which aren't faulty but have been used and the packaging opened.
  • Ectophile
    Ectophile Posts: 7,971 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I often wonder what people expect retailers are going to do with change-of-mind electronics which aren't faulty but have been used and the packaging opened.

    They get sent off to a specialist company, who resets the device, cleans and repackages it. It is then sold as "refurbished".
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    They are 2 different retailers, regardless of parent ownership. And they are clearly (still at least) 2 different operating companies. So it's not surprising they have different returns policies.

    No doubt on items that both sell, there is probably price differences as well. Again, just because they have the same parent, it doesn't mean everything is standard across the board.

    If there was even the slightest chance I'd need to return something I bought, I'd either do it online or check out that specific retailers returns policies.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    JReacher1 wrote: »
    Its always very petty when people bring this up and doesn't help anyone. If you turn up with a product and a receipt at 99% of stores then you will be allowed to return the item by the store.

    Most shops offer gift receipts which can be given with a present to allow the receiver to return the goods.

    It's equally petty when people decide that ignoring the law is the best course of action. Of course in many instances the store will be happy to deal with the gift recipient, but if Argos decided to play hardball they would have the law entirely on their side, and I don't see why telling the OP that is a problem.
  • Pollycat
    Pollycat Posts: 35,755 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    agrinnall wrote: »
    It's equally petty when people decide that ignoring the law is the best course of action. Of course in many instances the store will be happy to deal with the gift recipient, but if Argos decided to play hardball they would have the law entirely on their side, and I don't see why telling the OP that is a problem.
    I think it's very sensible to point out that it's the person who actually made the purchase who may be the only person the shop will deal with.

    If someone didn't do this on a thread, the recipient of a gift could unknowingly travel some distance to a shop to exchange/return an item only to be advised that they actually have no rights as they didn't purchase the item.
  • Undervalued
    Undervalued Posts: 9,551 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I won't.
    I have a pathological hatred of anything branded with a half eaten fruit . .

    Well, I hope you enjoy your Windoze and wake up refreshed!
  • JReacher1
    JReacher1 Posts: 4,661 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    agrinnall wrote: »
    It's equally petty when people decide that ignoring the law is the best course of action. Of course in many instances the store will be happy to deal with the gift recipient, but if Argos decided to play hardball they would have the law entirely on their side, and I don't see why telling the OP that is a problem.

    This is the praise/vent and warning board.

    Posting very petty points of law about consumer rights (which don't really have any relevance to the point the OP was making) on a persons vent is unnecessary and not what this forum should be about.

    Shame on you.
  • JReacher1 wrote: »
    This is the praise/vent and warning board.
    Surely telling someone that the store could legally refuse to deal with them because they were not the original purchaser is a warning and as such, this is the right forum for it.
  • soolin
    soolin Posts: 74,097 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    JReacher1 wrote: »
    This is the praise/vent and warning board.

    Posting very petty points of law about consumer rights (which don't really have any relevance to the point the OP was making) on a persons vent is unnecessary and not what this forum should be about.

    Shame on you.

    Is it merely a petty point though to state that only the person making the purchase can deal with the shop? To me that seems very relevant indeed.

    Many of us here take certain things for granted, like the original purchaser having any rights. I think it dangerous to assume that everyone who comes looking for advice already knows the basics.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    JReacher1 wrote: »
    This is the praise/vent and warning board.

    Posting very petty points of law about consumer rights (which don't really have any relevance to the point the OP was making) on a persons vent is unnecessary and not what this forum should be about.

    Shame on you.

    I'm struggling to understand your viewpoint on this, but as I have nothing to feel shame about (at least, not in this thread :D) I'll just hope that if you re-read what you've posted along with the comments of other posters you'll realise that your reaction is out of step with the majority.
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