ABBEY poor service? Complain and get £20 free credit

xJordiex

im with abbey but i havn't tested their service yet, might give it a try an if its not genuinly good i will complain. If its ok though i think its wrong to complain thanks for the post!

jo_b_2

I've moved this thread over to the Vent board. It might prove interesting for any other customers on there wanting to complain about poor customer service from Abbey.

davidcampbell

Can you pass the address to complain.

Customer Satisafaction Centre
Po Box 5125
Milton Keynes
MK5 2YN



can i just also add that the OP makes it sound like this is a general rule.

simply write to abbey complaining about the poor service and they credit your account with £20

if you have had a bad service (for any product) you have a right to complain, but that doesnt necessarily mean you are entitled to monetary compensation.

DC

Lugh_Chronain

Got a reply yesterday after using this method. Hee! Hee! Will know the outcome within 4 to 8 weeks fingers crossed.

Good luck everyone.

RichyRich

From when I worked at Abbey (it might have changed)

Only 0845 9 724 724 and the credit card line *may* terminate in India, but you may get Bradford, Gateshead, Glasgow, Derby or Sheffield.
0845 765 4321 *always* terminates in the UK (Bradford, Belfast, Bournemouth, Liverpool, Glasgow or Belfast)

0845 9 724 724 is the Banking Centre - Balances, Transfers, Bills, Direct Debits, Standing Orders etc
0854 765 4321 is "Customer Engagement & Growth" - all operators can give balances and cancel mandates and some can set up standing orders and pay bills. In theory, if that particular operator can't the request should be passed to a cashier on the team but you may be transferred to a Banking Centre and this may be in India. This is a General Customer Service Line for all products and they will probably try to flog you something.

Sorry I can't remember the non-geo numbers except for Lost and Stolen which is 01908 344 900 (terminates Milton Keynes). Banking Centre is a Manchester (0161) number even though they don't have a call centre there.

Staff are instructed not to give out non-geo numbers.

Rich

davidcampbell

some small changes richy

Only 0845 9 724 724 and the credit card line *may* terminate in India, but you may get Bradford, Gateshead, Glasgow, Derby or Sheffield

no longer have centres in gateshead or derby. rest is correct

0845 765 4321 *always* terminates in the UK (Bradford, Belfast, Bournemouth, Liverpool, Glasgow or Belfast)

nothing in bournemouth any more and belfast only once

0845 9 724 724 is the Banking Centre - Balances, Transfers, Bills, Direct Debits, Standing Orders etc
0854 765 4321 is "Customer Engagement & Growth" - all operators can give balances and cancel mandates and some can set up standing orders and pay bills. In theory, if that particular operator can't the request should be passed to a cashier on the team but you may be transferred to a Banking Centre and this may be in India. This is a General Customer Service Line for all products and they will probably try to flog you something

Customer Engagement and Growth is now called "General Sales" but basically they are as richy describes.

Sorry I can't remember the non-geo numbers except for Lost and Stolen which is 01908 344 900 (terminates Milton Keynes). Banking Centre is a Manchester (0161) number even though they don't have a call centre there.

Staff are instructed not to give out non-geo numbers.

dont recognise that number for lost and stolen have to say (although it may still be correct - i havent used it for a while)

non geo numbers are 0161 because they go through the manchester switch board but as pointed out these wont be disclosed to public.



hth someone

DC

before_hollywood

RichyRich wrote:

From when I worked at Abbey (it might have changed)

Banking Centre is a Manchester (0161) number even though they don't have a call centre there.

Staff are instructed not to give out non-geo numbers.

Rich

I am an abbey customer, when i had problems with my debit card the day before a business trip, i used the 0161 number, which is given on the back of my card as a number to dial from abroad. I used it to get round the 0845 stuff 'cos i only had my mobile and it's not part of the inclusive minutes (think the 0161 was ), i got put through to india. :eek:
head banging and brick wall sprung to mind :rolleyes:
even chavs (aka scallies, townies etc) understand better english

italiastar

I phoned the call centre up three Saturday's ago to ask why my local branch was closed in the morning when it was supposed to be open - I was told that it was a Bank Holiday (On a Saturday!!!) in the UK and all banks were closed ......................

davidcampbell

italia .... a lot of our branches where closed on the bank holiday weekend. this is fairly standard

DC

RichyRich

Thanks David. It's a while since I worked there.

I know from when I worked there that they make you be arsey about putting people through to another department, but I rang last week to see about my ISA on 0800 587 2764 (Sales) and they put me through no probs. Saved me dialling the 0845 that they wanted me to.

I dunno if it's still the case but when I worked there if the dedicated Sales (Applications) Lines were busy, which they almost always were, you'd get through to CE&G/General Sales instead.

I don't think 0800 587 2764 mind putting you through too much because they'll be more interested in reaching their Completion Targets.

Rich