BT Rewards and Cashback

titanflux

I'm in the same situation.

£125 Mastercard when signing up for infinity contract.

Service activated 5 May.
Claimed on the website page on 5 May. Website accepted it with my order number and activation date fine.
Got an email confirmation straight away to say it was being sent and allow 30 days.
30 days passed.
Chased up via the special webform for that purpose (https://bt.custhelp.com/app/contact_email/c/6090)
Got an email same day from the "BT.com Vouchers Team" saying they would manually process my "Amazon voucher".
I replied to that saying it's not an Amazon voucher it's a prepaid Mastercard to use as I wish.
Further reply within an hour to say ignore the previous email and allow 30-45 days for my reward card!!

Interestingly the claim page now states "Your order is still in progress, but once it's complete you can claim your reward." !!

We shall see what happens. Can bet your bottom dollar that they don't all turn up!!

Just not good enough!!

dreamypuma

So here I am. The quoted 30 days have now lapsed and still no sight of the my £150 Mastercard Reward. All fairly predictable.

Following a very direct conversation with customer services today, I managed to log a complaint, insisting on a reference number in readiness for further escalation. I was assured that the issue would be resolved in a further 15 days, as the rewards were taking upto 45 days. Not the 30 days quoted in emails previously.

The agent assured me that if issue was not resolved in the following 15 days, they would look to compensate for any inconvenience.

Lets see what the next 15 days bring.

Shahzad.ali

Hi,

I've tried to get the New BT broadband £23.99 deal and I am having issues and was wondering if you can help.

I'm currently with PlusNet and after their recent price hike I've managed to get out of the contract. However now that I am trying to sign up with BT broadband I am getting the following error:

“We can see from your details that you've already placed an order to stop your current service. In order for us to bring you to BT and keep your number, you must cancel that request with your current service provider.
Please contact your service provide and arrange for the stop request to be cancelled. Once this is done, come back and continue to place your order with BT.
If you don't wish to contact your service provide and are happy to take a new Telephone number please call us on xxxxxxxxxxx”

It doesn't give me a number but just these xxxx. Thanks for the help!

phillw

Shahzad.ali wrote: »

I'm currently with PlusNet and after their recent price hike I've managed to get out of the contract. However now that I am trying to sign up with BT broadband I am getting the following error:

“We can see from your details that you've already placed an order to stop your current service. In order for us to bring you to BT and keep your number, you must cancel that request with your current service provider.

What did you tell Plusnet? If you told them to cancel, then you need to phone them and reverse that before you can switch. Otherwise they will actually cancel it and you'll get charged for a cease on the line and lose your phone number. You should only tell them that you will be switching and you want it noted on your file that you are leaving because of the price rise. Even though they know that nobody will actually want to cancel, if you say you want to cancel then they'll be very happy to do that.

If you didn't tell them to cancel it and they did, then you need to complain to plusnet anyway. There is nothing BT can do about stopping them if plusnet has put an order into openreach to cancel the line.

DrZoops

I got my card today, after my service was activated on 28th April, and I used the online complaint form to claim. They responded that I should get a card within 35 days. I didn't, so on 5th June I replied to their Incident email to that effect. I got two replies: one saying to wait a little longer and one saying they had sent a new card by Registered Delivery. A card arrived today...I will wait and see if another one arrives by Registered Delivery!
Am still waiting for the cashback...about 8 days left of the 45 days we are supposed to allow, I think.

Chris_Corbett

I switched to BT Infinity on 17th May on the basis of a £200 Reward card. The service was installed 2 days ago but when I go to the Rewarsd site it states I am not eligible. I have tried posting on the BT Community pages and had a response stating that based upon my order no. the offer must not have tracked as I must have had more than one browser window open (which I didn't). I've asked how to escalate and they have now gone all quiet.

Any ideas how to resolve. I am livid!

DrZoops

Chris, I suggest completing the form here: https://bt.custhelp.com/app/contact_email/c/6090
It worked for me (eventually).

Chris_Corbett

Thanks I have tried completing that, let's see if it does anything.

mouse10

I got my £150 reward card yesterday after the service going live 3/5/17. No sign of the £50 cash back yet. I checked My BT last week and the link to claim the cash back had appeared, after originally having the same problem as everyone else, 'you are not eligible'. I'm convinced BT make it as hard as possible to claim these things, hoping you will give up?

psccc

I have my card and tried to use it in various places- but no joy!
Has anyone used their card? Can you please tell me where you can use it?
Thanks in advance!