sony ericsson k750i problem

billycasper_2

Hello, i was just wondering if anyone else has come across a problem my wife is having with her phone. on start up her phone (k750i) tries to connect to the internet (the little world icon appears for about 10 seconds) it then disappears without any internet appearing but crucially it takes 14p off her balance.
she doesn't use the internet on her phone and hasn't been on any dodgy websites.
any ideas ?
bc:eek:

gaming_guy

has she got any picture messages that its trying to download?

if not, try deleting the internet settings in settings > connectivity > internet settings > internet profiles > and delete all of the setting that are there.

if you need to get the settings back, you can use the settings wizard on the SE site to get the settings back

billycasper_2

Hmm very strange. i deleted everything in the internet settings and switched the phone on. it loaded and a message came up asking "use secondary account" i pressed no and after 20 seconds it asked me again so i pressed yes but it still keeps asking me to use secondary account
no money was taken though.
bizarre:T

Labman_2

billycasper wrote: »

Hello, i was just wondering if anyone else has come across a problem my wife is having with her phone. on start up her phone (k750i) tries to connect to the internet (the little world icon appears for about 10 seconds) it then disappears without any internet appearing but crucially it takes 14p off her balance.
she doesn't use the internet on her phone and hasn't been on any dodgy websites.
any ideas ?
bc:eek:

Haven't a clue & I've got a 750i.....ask a teenager would be my suggestion!:D

SenorGroucho

If not already on O2....Get hold of an O2 sim card, insert it and switch on the phone. After a minute or so you will get a couple of texts and then a download of O2 internet settings...when asked if you want to install these settings click yes.
When finished remove the O2 sim and refit your original sim.

Alec_Eiffel_2

Was the phone given to her by a previous owner? If so, check if there are any email accounts set up in the email client. I believe it has an auto-download setting to collect mail, it may be trying to do that.

billycasper_2

no it hasnt had another owner, well i bought it new from carphone warehouse. i will try to download the o2 settings. its on o2 so i'll try that

billycasper_2

mmm, i deleted all the settings to do with the internet and wap and re installed them. still the same thing.
oh dear

gaming_guy

have you tried a settings reset?

Settings > master reset > settings reset

billycasper_2

if i do a master reset will all the phone numbers in my contacts be erased.

Alec_Eiffel_2

The k750i has two resets- a settings reset and a master reset. Try the settings reset first, and if that doesn't work try the master reset. The settings one prob won't delete contacts, the master one prob will, but don't quote me and make sure you copy them onto the sim either way just to be safe.