Panasonic NNK125M Microwave and Grill. Reduced from £79 to £29 + free delivery

seth

Generally this is true but all the combined units I've had came with metal parts etc no problem

You still must not use foil containers etc or metal spoons just the bits the manufacture provided used in the recommended way.

ooooooh

P.S When complaining about a refund try saying that the purchase of a new more expensive one from them is a loss arising naturally from their breach of the contract (supplying faulty goods not fit for the purpose). You accept the refund towards the cost of a new one because you are mitigating your loss but due to their breach you are being asked to pay an extra XX pounds which they should be responsible for as it is part of your loss

I'm not really familiar with consumer law. I explained to JL that I certainly am now at a loss because I've thrown out my old microwave - not realising the Panasonic was faulty, it looked fine, wasn't bashed and the noise problem only became evident once put into proper use. All they offered was a 10% gesture of goodwill (£2.97 which they upraded to £5). I tried to explain that £35 wouldn't get me a microwave equivalent to my old one or to the faulty Panasonic one but JL said they had no obligation to do anything else for me :mad: Were they being truthful stating this

toffee_bunny

italiastar wrote: »

Did anyone recieve theirs in a second outer box other than the Panasonic box? - I ask because when I complained, the person I spoke to said it should have been packed in a second "Transit box" and agreed with me that the stadard box was not suitable for courier transit. The Panasonic box is fine for transportation via pallets or careful transportation, but the courier appears to be throwing these around - hardly surprising as they are packed in a plasic bag which gives no indication of being fragile, or more importantly indicates which way up the box should be kept - the Panasonic box has arrows showing it should be kept upright - the courier was swinging mine on it's side as it was delivered - it's hardly surprising that the items are damaged or fail soon after first use. I must try mine as I havent even switched it on yet.

My local John Lewis resembles a boot sale with all the damaged goods returned from John Lewis .com - This company is a shambles and the best thing that John Lewis could do is dissassociate itself with them. They are not John Lewis Partners and in my view offer very poor customer service - this is my third attempt at purchasing form them and this was my best experience - the other two items didn't even turn up.

Mine arrived in it's Panasonic box inside a JL plastic bag. It was delivered by a courier who had it standing on it's end on the doorstep. The outer box was bashed on one corner and the polystyrene inside was broken in the same place. The digital display was gashed... but ...it works ok. Just wondering though what kind of handling it went through to sustain such damage and whether it will be ok long term. Spoke with CS who confirmed guarantee is still valid for 1 year. Hope that's right. I think this is a problem with courier service, would hate to think JL are supplying second rate goods.

maemaesmummy

:mad: Not really microwave related ( well not at all!!!) but ordered a Ipod Classic courier arrived wednesday am... opened box empty..no Ipod.....

Phoned JL and they arranged to re-send on a next day delivery.... courier arrived Thursday Pm opened box .... inside someone elses delivery note and a mobile phone...

Phoned JL the guy I spoke to didnt understand my problem (!) and said your order will arrive today... over and over.. I asked to speak to a manager non available will get a call back within 24 hours...

Got off phone redialed... got a lovely lady who has re-arranged delivery for today.. could apologise enough and credited me £20 for the hastle.

So if you get nowhere on the initial call... redial and speak to someone else...

Karma67

Well i got my callback yesterday...woman offered me a full refund which i refused!

I told her that I wanted an exchange and was willing to wait til they were back in stock. She then said that she didnt know when that would be...I told her that is was in 2 weeks according to another CS adviser I had spoken with!

She eventually agreed to this but then said she couldnt guarantee i would get one as they sold out so quickly this time round..but im presuming that they will not be on 'sale'...

Luckily i hadnt thrown out box or old mircowave so it's not too much of a hardship to wait but the situation is out of order as far as I'm concerned :mad:

If this doesn't pan out I wil go to panasonic again and get them to repair it

seftonsun

ooooooh wrote: »

I'm not really familiar with consumer law. I explained to JL that I certainly am now at a loss because I've thrown out my old microwave - not realising the Panasonic was faulty, it looked fine, wasn't bashed and the noise problem only became evident once put into proper use. All they offered was a 10% gesture of goodwill (£2.97 which they upraded to £5). I tried to explain that £35 wouldn't get me a microwave equivalent to my old one or to the faulty Panasonic one but JL said they had no obligation to do anything else for me :mad: Were they being truthful stating this

No they are not being truthful.

Basically the law requires them to put you in a position that you would have been in had they not breached the contract.

The reality is that with any goods that are purchased and are faulty you are entitled to still have the benefit of those goods (or you money back IF YOU CHOSE). If the original retailer/supplier has no stock then you can tell them you will be sourcing the product from another retailer/supplier and they will be responsible for any additional costs that you may incur as a conseqeunce. However, you must mitigate any loss that you incur if you take that option. This is all covered in the Sale of Goods Act. Unfortunately many CS assistants have little or no knowledge of their employer's statutory responsibilty to customers. What's unusual in this case is that it is John Lewis who are normally one of the better companies to deal with when a problem arises.

ooooooh

Thanks Seftonsun.

I don't really understand this bit tho'

However, you must mitigate any loss that you incur if you take that option.

I wish I'd been a bit more knowledgable, seems I should've persisted but they insisted I would have to pay the difference on another microwave with them. I've taken the refund now but only 'cos I felt I had no choice really as I didn't want to pay out more :mad:

bwatt00

So what was wrong with most people microwaves then,i had a look at my box and does not seem to be damaged,i have not looked at the other one yet,but its new and not seconds and it does not look to me if it could be faulty or if any further damage that i can see.
As they are xmas gifts i really dont want to take all the film that covering them and the stuff inside to plug in and see if all ok,they look fine to me and i take the chance,if they do fail when they are given then i will just contact panasonic and ask for them to repair as covered for 12 months.
If it was for me then i would be able to try it out but as i am giving them to someone i want to leave them to look as if they are new which they are.
Just hope i got lucky.

imroberts

I have two of these microwaves. One is about six months old and one was bought as part of this offer. Not a problem with either of them I think there's just a couple of people got unlucky

italiastar

seftonsun wrote: »

No they are not being truthful.

What's unusual in this case is that it is John Lewis who are normally one of the better companies to deal with when a problem arises.

Unfortunately, John Lewis Direct and John lewis are Worlds, sorry Universes apart. First John Lewis employees are "partners" which mean that they own the company and should show an interest in it's success. JL.com employees are not partners and from my experience are usually part-time students. This is my third attempt at trying to make a purchase from them and the third time it's gone wrong - the other two didn't even turn up !! This internet retailer is a shambles - sorry to the guy who worked for them and tried to defend them on this forum about 6 months ago. John Lewis whould be far better distancing themselves from this retailer and re-naming it - any suggestions?


Interestingly JL have set up an outlet store to sell off all the damaged and customer returns from JL.com http://www.johnlewis.com/Shops/DSTemplate.aspx?Id=565
... At least it will stop my local store resembling a boot sale!