Canceling Sky Q

[Deleted User]

Just insist that they cancel your contract.

You will have to pay an Early Termination of Contract (ETC) fee.

They cannot refuse to do this as long as you pay the ETC, you just have to be insistent and not give up.

iniltous

You should be able to work out the early termination fee by looking at the published terms and conditions on the website, but if you have around 6 months left of the minimum term, the ETC's could in the worst case be....6x£135=£810...
They cannot keep you prisoner and hold you to term , but they can insist on ETC's.
As already mentioned , if they have put up the price recently, you have a period of time to reject the increase and get out of the minimum term penalty free, but you have to do it within a certain period of time, otherwise it's accepted that you agree to the new price, the clock starts ticking when they advise you individually that the price is increasing
I think Sky probably didn't explain very well, but the 'exceptional circumstances' are they will cancel and not insist on ETC's where the named customer has died , but almost everything else, they apply ETC's, so things like losing job, moving home, etc, won't be a good enough reason to leave penalty free

New_Guy_2016

Moneyineptitude wrote: »

Just insist that they cancel your contract.

You will have to pay an Early Termination of Contract (ETC) fee.

They cannot refuse to do this as long as you pay the ETC, you just have to be insistent and not give up.

That is exactly what I thought and the 1st chap confirmed it but this 2nd woman just would not listen. Also I have looked at the T&C's and they seem to confirm you can only cancel and pay a ETC if your contract is ended by Sky. I will ring back today and see if I can speak to someone who was not so ignorant.

Thanks

[Deleted User]

iniltous wrote: »

You should be able to work out the early termination fee by looking at the published terms and conditions on the website, but if you have around 6 months left of the minimum term, the ETC's could in the worst case be....6x£135=£810...
They cannot keep you prisoner and hold you to term , but they can insist on ETC's.
As already mentioned , if they have put up the price recently, you have a period of time to reject the increase and get out of the minimum term penalty free, but you have to do it within a certain period of time, otherwise it's accepted that you agree to the new price, the clock starts ticking when they advise you individually that the price is increasing
I think Sky probably didn't explain very well, but the 'exceptional circumstances' were they will cancel and not insist on ETC's probably apply to situations were the named customer has died , but almost everything else, they apply ETC's, so things like losing job, moving home, etc, won't be a good enough reason to leave penalty free

If they do come back with a figure of £810 then it would be cheaper to take the offer of £46 for 12 months (£552 total but paid monthly), put the Q box in a cupboard and cancel at the end.

New_Guy_2016

Colin_Maybe wrote: »

If they do come back with a figure of £810 then it would be cheaper to take the offer of £46 for 12 months (£552 total but paid monthly), put the Q box in a cupboard and cancel at the end.

Cheers, I will need to check on if or when I was notified about the price increase and see if I can get out that way.

The 1st guy informed me the cancellation fee would be £259 as he worked out and even mentioned I could cancel in parts rather than all together so it did not seem like he was winging it and seemed to know a lot of detail so will ring back.

I agree if I can get them to agree I can got for Early Termination then that is at least step 1. The next step is then to find out how much and go from there if it works out better. I will agree getting it down to £47 a month is a very goo deal but it is jut the principle now that for my finances it would be a good step to just cancel the contract and then go with my alternative provider which is much cheaper and no contracts which gives me control

Marcio45

Again, if you sign a contract you are liable to pay it until the end. It is at Sky's discretion to make you any deal, but they dont have to. They can hold you liable for the remaining rental until the end of contract (the mentioned over £800). That is what you signed to.

You are insisting on just getting out and paying the early termination fee, but i would think that is the worst deal you can get. Paying £46 a month until the end of contract seems a much better deal and you can still use the services.

To be fair, Sky have offered very decent options, considering you are half way the contract. Normally, there are no deals until the minimum contract is finished.
The confliting advice you got from two Sky advisors is exactly what they individually are prepared to do to help you. If you call a third time you will probably get something different.

Marcio45

Just read your last message:
Paying the early termination fee you would still need to pay for broadband and tv with someone else. Do your maths carefully.

New_Guy_2016

Marcio45 wrote: »

Again, if you sign a contract you are liable to pay it until the end. It is at Sky's discretion to make you any deal, but they dont have to. They can hold you liable for the remaining rental until the end of contract (the mentioned over £800). That is what you signed to.

You are insisting on just getting out and paying the early termination fee, but i would think that is the worst deal you can get. Paying £46 a month until the end of contract seems a much better deal and you can still use the services.

To be fair, Sky have offered very decent options, considering you are half way the contract. Normally, there are no deals until the minimum contract is finished.
The confliting advice you got from two Sky advisors is exactly what they individually are prepared to do to help you. If you call a third time you will probably get something different.

I get where you are coming from but I am not insisting on anything. I am just trying to know what the truth is. I agree different advisors will offer different things etc but something like whether and ETC is possible is contractual so it is one rule for all and each advisor cannot offer different rules around something that may be in the contract.

I agree the lower payments may well work out better than paying a lump sum to get out and it is now another option but the £47 a month again ties me into another 12 month contract which after 10 months goes back to £67 a month. Now I know there will be other deals that I can probably keep adding but one option is to take the early pain in terms of a high ETC cost just so I can get off the roller coaster. And with my circumstances over the next 2 months it is actually more beneficial for me to pay a lump sum to get out of the contract but I agree without knowing that you would like me see the cheaper monthly payments as the better deal

New_Guy_2016

Marcio45 wrote: »

Just read your last message:
Paying the early termination fee you would still need to pay for broadband and tv with someone else. Do your maths carefully.

I get what you are saying and until I got this offer of £47 last night (as the 1st guy could only reduce it to £72) then the ETC seemed cheaper from what he said.

I am doing my maths as there are 2 parts to this which is cost but also just getting out of a contract and there needs to be a balance as it may be short term pain and long term gain to go ETC or maybe not with the new payments they are offering. But that involves me signing up to another 12 month contract.

Really what I do may be the secondary question as initially I am wanting to know my rights as a customer. If it is pay the full remaining fee to cancel the contract then fair play and have no problem with that and would make sense then to ride my contract out on whatever they can offer

[Deleted User]

New_Guy_2016 wrote: »

I will agree getting it down to £47 a month is a very goo deal but it is jut the principle now that for my finances it would be a good step to just cancel the contract and then go with my alternative provider which is much cheaper and no contracts which gives me control

If you're going with Now TV you are aware that that is wholly owned by Sky?