Mis Sold phone carphone warehouse

Guys_Dad

into_purple wrote: »

Why so rude?! I have always looked at what phone are around and would have liked the S7 but I don't want to pay so much for one. The guy on the phone is what?!! allowed to lie and tell me the wrong information. This is completely fine for you and I should waste my time and money phoning them back up. I was told it was a better phone. My current phone is slowing down and a faster processor and camera sounded good enough for me at £24 p/m. I hadn't seen a better deal than this for my current phone so a "better" phone was fine. My issue is the lying. Thank you for such a helpful reply!

That's not being rude. It is pointing out quite correctly that the responsibility for buying something that you did not check out independently was 100% down to you mis-buying.

Is it a better phone than your current one? Well you write "My current phone is slowing down and a faster processor and camera sounded good enough for me at £24 p/m."
A working new phone sounds better to me than a slowing down old one?

But as advised, you have the right to cancel the contract, so do it.

boatman

Guys_Dad wrote: »

That's not being rude. It is pointing out quite correctly that the responsibility for buying something that you did not check out independently was 100% down to you mis-buying.

Not disagreeing, but the fact that a 14 day cooling off period was brought in to law shows that companies were simply not acting correctly, and could not be trusted to self regulate.

into_purple

GDB2222 wrote: »

Stupid question - is there anything wrong with your existing phone? Could you keep that and go on to a SIM only deal for say a year. I assume that you'd be saving around £200 over the year, and maybe you could think of something else to do with money.

My phone is slowing down but I will do a clear up of apps, photos etc so this will help this. I am waiting for what they say whenever they get back to me but yes I will look at keeping my phone as it seems good enough anyway. My original point is that I have been lied to, not my ignorance to cheaper options. Usually I pass my old phone to a family member or friend who can benefit from it so it's not like the old phone is left in the bottom of a drawer.

into_purple

JJ_Egan wrote: »

Problem is how do you define better .
ghz and camera 1.3 or 1.6 certainly do not suggest one is better than the other as numbers are not relevant .

Their words not mine. They told me it was better than my current phone.

Guys_Dad

boatman wrote: »

Not disagreeing, but the fact that a 14 day cooling off period was brought in to law shows that companies were simply not acting correctly, and could not be trusted to self regulate.

Hmmm. Have you read about the online return rate? See this article, admittedly not UK (I can't find the UK article I was looking for but it was in a similar vein). And, of course the shops that accept perfectly good items to be returned because the buyer either changed their mind or deliberately bought too much to allow them to decide which ones to return at home?

Just bought some knoves from Argos that had obviously been "out on a journey" before.

So, it's not just the retailers that can't be trusted to self regulate.

Shrimply

From everything I've read a new A5 is probably comparable if not better than the older tech of the S5. I don't think you've been mis-sold, I don't think you should have agreed to a new contract on the phone but you were sold the best Samsung phone (which you requested) available for your budget.

Have you actually used the A5? I'm pretty sure you'll find it faster and more pleasant to use than your dated S5 and in the real world the camera is unlikely to be worse and likely to be better in some conditions.

And for the record, if you were prepared to shop around, use a cheaper provider and possibly pay for the handset upfront you could probably have got the average that you pay over 24 months close to £24 for an S7.
Mine cost £395 through an O2 refresh contract which I paid off immediately and I'm on a redemption cashback deal with Talkmobile which should cost me a total of £18 over 24 months (so an average of £17.20 a month)

So shop around and save for what you really want rather than agreeing to something over the phone. The S8 comes out in a month or so, so it will probably be a good time to pick up an S7 which is what you really want.

boatman

Guys_Dad wrote: »

Hmmm. Have you read about the online return rate? See this article, admittedly not UK (I can't find the UK article I was looking for but it was in a similar vein). And, of course the shops that accept perfectly good items to be returned because the buyer either changed their mind or deliberately bought too much to allow them to decide which ones to return at home?

Just bought some knives from Argos that had obviously been "out on a journey" before.

So, it's not just the retailers that can't be trusted to self regulate.

In that case the buyer needs to pay the return postage unless the retailer decides its in their interest to make it free.