Mis Sold phone carphone warehouse

into_purple

Hi everyone


My current mobile phone contract has just expired so carphone warehouse have constantly tried contacting me. I eventually answered a call. The guy gave the usual spiel and asked what I currently have. I have a Samsung S5 and use about 350mb a month and pay £23.50 p/m on o2. I wanted to stay with Samsung so was straight away told to get either a A3 or A5. I was not offered anything else. Now I haven't done much research into phones but I didn't think these were that good initially, I mean good value but basic. I was offered 1gb of data but then he said that I didn't really need that much with my low usage of data, I agreed and requested I only had 500mb. He said my best option was a Samsung A5 and that it had a better camera and processor than what I currently have. After hearing this I thought I might as well go for it as it was only £24p/m...sounded great, a slight improvement for a cheap rate. It has arrived today and before opening the box I thought I would just check the A5 is better than my current S5. According to the specs on Samsung's website the S5 has a processor speed of 2.5GHz and a 16MP camera. The A5 has 1.6GHz speed and 13MP camera. Therefore I rang their customer service line and they weren't impressed at me phoning with this complaint. She eventually said that it seems I have been missold and that they will take up to 10 working days to review our telephone conversation. I then will hear from them after this period as to what will happen. I have not had any email from them to confirm this. Is it right that I have to wait this long with no contact from them. I am now in the new contract period and although it's only 50p more a month I should now be able to use a "better" phone. Has anyone else had a similar situation? How long after this 10 working day period am I likely to hear from them again?


Thank you

boatman

You can reject the new phone/contract you have purchased over the phone/online provided you tell them within 14 days. Either return it to store or phone them on 0370 111 6565 telling them you wish to return the phone and cancel contract.They will try and tell you all sorts but you have the right to return it.

If you phone and tell them, you then get 14 days to return it.

http://www.which.co.uk/consumer-rights/advice/how-to-cancel-a-contract-without-being-penalised

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

diamonds

boatman wrote: »

You can reject the new phone/contract you have purchased over the phone/online provided you tell them within 14 days. Either return it to store or phone them on 0370 111 6565 telling them you wish to return the phone and cancel contract.They will try and tell you all sorts but you have the right to return it.

If you phone and tell them, you then get 14 days to return it.

http://www.which.co.uk/consumer-rights/advice/how-to-cancel-a-contract-without-being-penalised

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

As Boatman^




Never use CPW again.

Guys_Dad

Another classic case of someone signing up for £300 debt without doing the necessary due diligence and research first and it's obviously someone else's fault.

You have a pushy commission earning sales guy on the other end telling you what you need and you don't ask him to give you an hour to do some research? Even the CPW web site has a compare handset feature apart from whatever Google can throw up.

Yes, make arrangements to return the handset and cancel the contract, but for heaven's sake, do some proper research first, check out the handset you want then weigh up the cost of buying it outright with a sim only contract, after you get a good offer from the network for the minutes/data package you want.

PHK

into_purple wrote: »

Hi everyone


My current mobile phone contract has just expired so carphone warehouse have constantly tried contacting me. I eventually answered a call. The guy gave the usual spiel and asked what I currently have. I have a Samsung S5 and use about 350mb a month and pay £23.50 p/m on o2. I wanted to stay with Samsung so was straight away told to get either a A3 or A5. I was not offered anything else. Now I haven't done much research into phones but I didn't think these were that good initially, I mean good value but basic. I was offered 1gb of data but then he said that I didn't really need that much with my low usage of data, I agreed and requested I only had 500mb. He said my best option was a Samsung A5 and that it had a better camera and processor than what I currently have. After hearing this I thought I might as well go for it as it was only £24p/m...sounded great, a slight improvement for a cheap rate. It has arrived today and before opening the box I thought I would just check the A5 is better than my current S5. According to the specs on Samsung's website the S5 has a processor speed of 2.5GHz and a 16MP camera. The A5 has 1.6GHz speed and 13MP camera. Therefore I rang their customer service line and they weren't impressed at me phoning with this complaint. She eventually said that it seems I have been missold and that they will take up to 10 working days to review our telephone conversation. I then will hear from them after this period as to what will happen. I have not had any email from them to confirm this. Is it right that I have to wait this long with no contact from them. I am now in the new contract period and although it's only 50p more a month I should now be able to use a "better" phone. Has anyone else had a similar situation? How long after this 10 working day period am I likely to hear from them again?


Thank you

Were you looking at the specs of an older version of the A5 as you seem to have them wrong?

Incidentally, there's more to a phone then processor speed and megapixels. You can't be compare processor speeds across different processors and the GPU , RAM and screen will have a big effect on real world speed.

into_purple

Guys_Dad wrote: »

Another classic case of someone signing up for £300 debt without doing the necessary due diligence and research first and it's obviously someone else's fault.

You have a pushy commission earning sales guy on the other end telling you what you need and you don't ask him to give you an hour to do some research? Even the CPW web site has a compare handset feature apart from whatever Google can throw up.

Yes, make arrangements to return the handset and cancel the contract, but for heaven's sake, do some proper research first, check out the handset you want then weigh up the cost of buying it outright with a sim only contract, after you get a good offer from the network for the minutes/data package you want.

Why so rude?! I have always looked at what phone are around and would have liked the S7 but I don't want to pay so much for one. The guy on the phone is what?!! allowed to lie and tell me the wrong information. This is completely fine for you and I should waste my time and money phoning them back up. I was told it was a better phone. My current phone is slowing down and a faster processor and camera sounded good enough for me at £24 p/m. I hadn't seen a better deal than this for my current phone so a "better" phone was fine. My issue is the lying. Thank you for such a helpful reply!

into_purple

PHK wrote: »

Were you looking at the specs of an older version of the A5 as you seem to have them wrong?

Incidentally, there's more to a phone then processor speed and megapixels. You can't be compare processor speeds across different processors and the GPU , RAM and screen will have a big effect on real world speed.

I had checked from the info on the box received on the Samsung website. Yes I know there is more to the phone but the sales person specifically said these two were better than what I currently have but I asked the helpdesk if I was wrong and that the A5 was better but they were not interested at this point. Because obviously if I'm an idiot and that the phone is better they just need to let me know and tell me to shut up (politely..ha ha).

pmduk

into_purple wrote: »

Thank you for such a helpful reply!

If the reply teaches you to do your own research rather than rely on someone who is earning commission by cold calling you to sell you a product, I'd call it a very helpful reply and you should be thanking the poster.


In future, never agree immediately, ask the caller to call back and do some research of your own in the interim. Only you know what the best solution is for your own individual needs.

JJ_Egan

Problem is how do you define better .
ghz and camera 1.3 or 1.6 certainly do not suggest one is better than the other as numbers are not relevant .

Zygotic

The bloke in my local CPW told me virgin don't have 4G.
When I got home I saw an advert on TV for virgin mobile advertising 4G

They will tell you anything to get a sale (even then you have to wait nearly a month to get your phone)

GDB2222

Stupid question - is there anything wrong with your existing phone? Could you keep that and go on to a SIM only deal for say a year. I assume that you'd be saving around £200 over the year, and maybe you could think of something else to do with money.