Ebico / SSE partnership has ended!

silverwhistle

The plot thickens!

This morning I've received a letter from Ebico about increases to their electricity prices. What they don't mention in their letter is that the increase is 15.15%!

I'm a very low user (solar panels) of around 1000kWh a year, so the standing charge free tariff suits me but with a new unit charge of 19.91p
I'm definitely going to look around for alternatives!

Can anyone confirm if SSE are going to offer that standing charge free legacy tariff as mentioned up thread? The last I read here I was completely confused but it seems I'm not the only one. :-)

whattochoose

silverwhistle wrote: »

The plot thickens!

Can anyone confirm[/B] if SSE are going to offer that standing charge free legacy tariff as mentioned up thread? The last I read here I was completely confused but it seems I'm not the only one. :-)

I've previously posted on here that SSE have told me they will honor the "no standing charge" gas tariff I had with Ebico/SSE but now have solely with them.

bikeman

What's going on - last month I get a letter telling me they're moving to Robin Hood and lowering prices. Today I get a letyter from sse/ebico saying price is going up.

Has anyone phoned Ebico? The line was busy, now it is out of service - I guess they've fk'd up.

charybdis26

Like silverwhistle and bikeman , I too received a letter this morning from Ebico/SSE.co.uk announcing an electricity price increase to 19.91p kWh from 28th April 2017

I'm fairly sure this letter / price increase is addressed to those on and who wish to remain with the SSE EquiPower tariff and NOT those of us switching to the Ebico Zero/RHE one.

The ebico.org.uk Newsletter dated March 13, 2017 is drawing attention to the fact that their Ebico Zero price is now at least 19% cheaper than the Equipower equivalent and price fixed until December 2017.

With SSE and RHE both using the Ebico brand name in their communications there's scope for further confusion in an already messy situation.

silverwhistle

Oh, @@@@ me!

I'll look at it tomorrow, but if charybdis26 isn't being scylla and is correct in their assumption that implies that SSE are extracting a steep price for their zero standing charge tariff..

Thanks to all that have posted even if I'm still confused. It seems that any clarification will take some time on the phone which I can't manage at the moment, so any further comments welcome...

charybdis26

The reason I believe today's "Ebico/SSE" letter refers only to those staying on the SSE/Eqipower tariff is that it is consistent with the announced increase on yesterday's BBC news that SSE were the last of the big six energy suppliers to adjust prices -

From BBC News 13 March 2017

SSE has become the latest "big six" energy supplier to raise its prices.

It said average electricity prices would rise by 14.9% from 28 April for 2.8 million customers. However, it will keep its gas prices unchanged.

Another clue is the letter's reference to an electricity account number that refers to my old SSE/Ebico EquiPower tariff and not the new account number I used in setting up my Ebico/RHE online account. I'm reasonably happy that all the information received from both letters and Ebico/RHE online is accurate and consistent with what I'd been led to expect when the ending of partnership with SSE was first announced.

As if the switchover wasn't already confusing enough,, this latest letter bearing the Ebico branding is almost guaranteed to befuddle customers.

bikeman

atsblack wrote: »

Like James Mass, I too received the “Do Nothing” letter. If you do nothing, you remain as you are for the time being. My letter does not mention the15th March. To move to Ebico Zero I have to opt in..

Are you sure that's what your letters says? I'm a Ebico DD customer and my letter says my transfer to Ebico Zero will be initiated in two weeks from the letter if I do nothing. It provides further instructions on how to opt out.

Stuart_W

As soon as I got the first Ebico letter about the RHE switch, I did the online thing to ask to switch immediately rather than wait until the 15th.

Has anyone successfully registered on line and is able to log in via the Ebico website? I keep getting told my details cannot be recognised. I've had an email confirming my account is set up, with an attached welcome pack. I don't really understand how from nowhere they have suddenly launched a new online billing system - that's quite a big IT operation. Surely, I would have through we'd be logging in via the RHE website.

I also got the SEE price rise letter. That's a huge increase on the no standing charge tariff.

I have a feeling I will probably move away from Ebico as their original aims have now been lost, with direct debit discounts, standing charges for prepayment meters, not supporting the Warm Home Discount. I really liked the simplicity of their charging and billing, but for the first time in over 10 years of being an Ebico customer I need to now get in touch to sort my account out as something in the online billing set up has gone wrong. I loved being a customer of a company that just billed right, billed regularly and did the job no problem, having had oodles of issues with British Gas and Scottish Power previously.

I will wait until the phone lines calm down a bit to bother getting in touch.

Snakey

Fingers crossed I didn't somehow mess up switching to RHE/Ebico, which I would have thought would have finished being processed by now, although the SSE/Ebico price increase letter isn't dated so I suppose I can't be sure how long ago it was sent to the printer and maybe I was still on SSE/Ebico at the time they pressed the button!

uk1

I thought I was reasonably good at looking after myself, but at this current moment I have no idea who our two accounts are with.

The combination of not really understanding clearly enough about the rates, then the "you put your left opt-in, your left opt-out do the hokey cokey and you shake it all about" confused me and then the price increase from Ebico that is in fact for SSE who they are now not talking too means that I have been in and out of the opt-in pages several times because amongst other things I got it into my head that they weren't taking any action on what you registered until the cut-off date. I thought you could simply change your mind before the cut-off on-line. I know in retrospect that this was an assumption and they probably didn't say that, but I have found the whole thing very confusing and I do not know who two properties are currently with. And sadly, at the moment I don't care. In the next week or so letters will arrive and tell me, and once I know who my master is I'll work out if it is time to stay or if it is time to go.