Keeping the same number

eDicky

Colin_Maybe wrote: »

Asking for the PAC upfront can sound aggressive, you need to talk to the agent first and see what's possible. If no success then ask for the PAC. I work in CS, from my perspective I'll always help someone who's polite much more than I would someone who gets up my nose from the off.

Ah ok, that's interesting advice from a professional perspective. I'm always very polite right from the start, but maybe I'm too fixed on the idea of a string opening position from a career of negotiation in east Asia, where nobody is offended by tough bargaining.

Anyway, it seems that the person you first talk to on the phone is not the one who offers anything new, they always put you through to the department for handling that, which I think is known as 'Retentions'? Presumably they know they are talking to someone who wants to leave or is asking for their PAC...

System

Colin_Maybe wrote: »

Asking for the PAC upfront can sound aggressive, you need to talk to the agent first and see what's possible. If no success then ask for the PAC. I work in CS, from my perspective I'll always help someone who's polite much more than I would someone who gets up my nose from the off.

Why would calling up and asking for a PAC be considered aggressive?

eDicky

SPalin wrote: »

Why would calling up and asking for a PAC be considered aggressive?

Perhaps the lack of politeness common in British public and/or emotional fragility of CS staff.

[Deleted User]

SPalin wrote: »

Why would calling up and asking for a PAC be considered aggressive?

Because you're going in straight off the bat telling them you want to leave. You get the initial low offers out of the way first and dismiss them. Their second better offer can be countered with a request for your PAC, hopefully a third offer would be acceptable and saves having to try again with someone else.

Perhaps 'bullish' would have been a better word to use.

Stevie_Palimo

Colin_Maybe wrote: »

Because you're going in straight off the bat telling them you want to leave. You get the initial low offers out of the way first and dismiss them. Their second better offer can be countered with a request for your PAC, hopefully a third offer would be acceptable and saves having to try again with someone else.

Perhaps 'bullish' would have been a better word to use.

I don't see customer retention a part of UK Companies to be honest and if you want to leave they will not care one jot, Also the bartering game can become quite tedious to say the least so always better off being straight and to the point from the first call.

[Deleted User]

Stevie_Palimo wrote: »

I don't see customer retention a part of UK Companies to be honest and if you want to leave they will not care one jot, Also the bartering game can become quite tedious to say the least so always better off being straight and to the point from the first call.

If that was true then this site would be a lot smaller.

System

eDicky wrote: »

Perhaps the lack of politeness common in British public and/or emotional fragility of CS staff.

I've cancelled lots of services without being rude.
It's the same British mentality that puts up with bad food, mistakes and Brexit.

Stevie_Palimo

Colin_Maybe wrote: »

If that was true then this site would be a lot smaller.

Poor customer service is more rife nowadays and the site is no smaller than when it first was set up, The fact here is that most UK Companies do not give a hoot if you stay as a customer or not.

Your point above is nonsense and even if every Company had very bad service it'd not change this forum and I am pointing out that is more prevalent now to be given poor services by UK Companies as they have a lack of time to deal with issues and or could not care less if you leave.

[Deleted User]

Stevie_Palimo wrote: »

Poor customer service is more rife nowadays and the site is no smaller than when it first was set up, The fact here is that most UK Companies do not give a hoot if you stay as a customer or not.

Your point above is nonsense and even if every Company had very bad service it'd not change this forum and I am pointing out that is more prevalent now to be given poor services by UK Companies as they have a lack of time to deal with issues and or could not care less if you leave.

I can only put it down to how you approach the task then as I certainly never have any problems as long as I spend a little time on it.

You have statistics to back up your ridiculous claims about customer service I'm presuming?

Stevie_Palimo

Colin_Maybe wrote: »

I can only put it down to how you approach the task then as I certainly never have any problems as long as I spend a little time on it.

You have statistics to back up your ridiculous claims about customer service I'm presuming?

Yeh hang on I'll just go and get my pie charts for you and appease your uncertainty, Why would I need to post proof of anything when this is all primarily based on opinions due to being a forum !!! , That is until a individual such as yourself chooses to be pedantic.