Where are the Admin? 16 February 2017 at 8:53PM edited 30 November -1 at 1:00AM in Site Feedback 10 replies 2.1K views

Wig

This is supposed to be "site feedback"

What was the last thread on this board that was responded to by an MSE Admin person?

grumbler

Why do you think that such person/username exists?

[Deleted User]

Wig wrote: »

I was hoping to get some feedback from MSE admin.

Seriously, if you have a question which you require someone from the site to answer, why don't you just send them an E-Mail?

Why do you think forum personnel should be required to respond to posts here?

grumbler

Moneyineptitude wrote: »

Seriously, if you have a question which you require someone from the site to answer, why don't you just send them an E-Mail?

Because:

Contacts for site users

Have a question about the MoneySavingExpert Forum?
The MSE Forum
Have a question about the Cheap Energy Club?
Cheap Energy Club FAQs
Have a question about the Credit Club?
Credit Club FAQs
Has your MSE blagged voucher or cashback not arrived?
We often negotiate special deals with companies for you that involve them paying you vouchers or cashback. These normally arrive in 28-100 days of getting the service, and most people get them with no problems. But if yours hasn't come, we've set up [EMAIL="voucherhelp@moneysavingexpert.com"][email protected][/EMAIL]. Please incl your full name, order date, order reference & email you signed up with and we will pass these onto the relevant company to sort. Please check the deal T&Cs first to ensure you're due the voucher now. Also see our voucher problems page for more help.
I've stopped receiving the weekly email, what do I do?
Help if you've problems receiving Martin's Money Tips email
Spotted product change / broken link in article or guide?
Tell us about it or any out of date information
Seen a technical problem on the site?
Alert us if the site is down, or any other technical glitches
Got a story for MSE News?
Tell us about a money-related news story
Can I ask Martin a question?
Info on what to do if you have a MoneySaving question

That's it. The only other email address is

Spotted out of date info/broken links? Email: [EMAIL="brokenlink@moneysavingexpert.com?subject=Broken%20Link%20found%20%40%20http%3A%2F%2Fwww.moneysavingexpert.com%2Fsite%2Fsite-contacts"][email protected][/EMAIL]

And you will be deeply mistaken if you think that they rush to make corrections.

Wig

grumbler wrote: »

Why do you think that such person/username exists?

Why do you think they don't?

http://forums.moneysavingexpert.com/memberlist.php?&pp=50&order=asc&sort=username&ltr=M&page=1411

http://forums.moneysavingexpert.com/memberlist.php?&pp=50&order=asc&sort=username&ltr=M&page=1412

The curious thing is that MSE Andrea does not appear on the list.

MSE Andrea does reply to threads on this board, this was the last one replied to.
http://forums.moneysavingexpert.com/showthread.php?p=72027735#post72027735

grumbler

That was the point. I don't see MSE Admin there.

Wig

I'm not sure if you are being pedantic or if you are making the same point that I am making i.e. that MSE personnel are conspicuous by their absence from this forum.

If you are being pedantic, I guess you will come back with "There is no MSE Personnel either."

Former_MSE_Andrea

Hi

I'm sorry for the delay.

Unfortunately this happened over a period of time when all three of us on the Forum and Social Media team were on annual leave in a row so we've been short on staff the last 2 weeks.

Please always report an issue to us the usual way - feel free to post it on Site Feedback then click the report button on your post. Your query will then go into our Zendesk queue and be picked up quickly. Many forum users already do this to let us know about an issue.

You can also PM all of us with the links to threads too.

The MSE Forum and Social Media Team comprises MSE Matt (Manager), MSE Jessica and I. We've also been joined by our newest MSE staff member MSE Avi yesterday. With Avi's help on the social media accounts once he's been onboarded this should free up more of my time to focus on the Forum.

Thank you for the links to the members lists. The Forum Team is in a different Vbulletin usergroup to the MSE Editorial Staff which I expect explains why we're not in the list.

I'll add that to our backlog.

Thank you!

mattytun

MSE_Andrea wrote: »

Hi

I'm sorry for the delay.

Unfortunately this happened over a period of time when all three of us on the Forum and Social Media team were on annual leave in a row so we've been short on staff the last 2 weeks.

Please always report an issue to us the usual way - feel free to post it on Site Feedback then click the report button on your post. Your query will then go into our Zendesk queue and be picked up quickly. Many forum users already do this to let us know about an issue.

You can also PM all of us with the links to threads too.

The MSE Forum and Social Media Team comprises MSE Matt (Manager), MSE Jessica and I. We've also been joined by our newest MSE staff member MSE Avi yesterday. With Avi's help on the social media accounts once he's been onboarded this should free up more of my time to focus on the Forum.

Thank you for the links to the members lists. The Forum Team is in a different Vbulletin usergroup to the MSE Editorial Staff which I expect explains why we're not in the list.

I'll add that to our backlog.

Thank you!

Thanks for the update.

Wig

Hi Andrea,

Could you add those options for obtaining site feedback to the board description or a sticky?

Regards.

Former_MSE_Andrea

Wig wrote: »

Hi Andrea,

Could you add those options for obtaining site feedback to the board description or a sticky?

Regards.

Here you go Wig

http://forums.moneysavingexpert.com/showthread.php?t=5610395