Virgin - Blackmail - Absolutely Outrageous!!!

DCFC79

Not sure where the blackmail is.

ERICS_MUM

OP, has the old gentleman's son/daughter tried the sim themselves and found there is s problem or is it that their father needs help with it, has contacted Virgin but they've not helped him resolve the problem ?

Cornucopia

For anyone who might need help with their phone, I would recommend dealing with a local branch of Tesco mobile (a Tesco with a phone shop in it) or Carphone W - I have found them both to be very good with customers who need more support and assistance.

Dealing third-hand with a call centre can easily turn into a very frustrating experience.

The OP's friend needs to get a clear view as to the problems with their Dad's phone service and talk to a supervisor at VM, having first agreed authority to speak for the Dad, if it's not already a permanent flag on the account.

Using words like "blackmail" is not helpful or conducive to getting VM to help sort this out, assuming that the friend is also doing this.

ballyblack

I found that Tesco mobile in shop service to be particular good.

No hard sell, just helpful advice.

Cornucopia

ballyblack wrote: »

I found that Tesco mobile in shop service to be particular good.

No hard sell, just helpful advice.

Tesco can also be good VFM for low usage.