Boots can't figure out what's wrong with my glasses

sillyvixen

Your new prescription now incorporates a priscription for reading as well as distance, are you sure they have not been made up to the reading prescription.

theoretica

I wonder if they have made up the new glasses with the reading addition of 1.25.

The prescription change is only .25 - that should be tiny. If you compare your new and old lenses (or get someone who doesn't have a glasses issue to do so) are they practically the same?

Lorian

I'd agree the 1.25 add for reading is probably causing the difference.

I'd suggest getting a distance pair for every day use too without the ADD (plenty of offers for cheaper glasses than boots around).

Or even some intermediates, with less of an ADD. for me intermediates are good compromise.

of course if they are indeed made with the reading prescription, and that's not what you asked for, then ask them to re-glaze (At their cost)

sheramber

[Removed by Forum Team]

Why would you buying varifocals?
If you need varifocals then one pair mono glasses are not going to be any good.You need one pair for distance and one for close up.

Your current lenses appear to be for reading, hence no good for distance and your old ones are for distance .

[Deleted User]

I had two pairs made up, one reading and one distance. They are different and both were checked, so it's definitely the distance prescription.

I think I need to buy the test goggles ��

elliemoo

DELETED USER wrote:

I had two pairs made up, one reading and one distance. They are different and both were checked, so it's definitely the distance prescription.

I think I need to buy the test goggles ��

Ask for a refund, they are not correcting your vision.

Go to a real optician with properly trained staff rather than staff who have no idea bout eyes or glasses. Put it down to a life lesson and avoid Boots opticians, but I would be pressing for a refund.

[Deleted User]

How can I ask Boots for a refund? The prescription seems to be correct, it's the glasses which I had reglazed online (MSE recommendation, and to be fair it was much cheaper) that seem to be wrong. The problem is that the staff at Boots can't seem to figure out what specifically is wrong.

I'll try contacting regalzemyglasses to complain that the lenses they have provided are wrong.

teddysmum

This is the problem with online cheapies, as you have little comeback.


As have used an internet company you have not had one benefit of lenses from a proper opticians, which is having a member of staff measure to see if the lenses are fitted correctly, when you collect. (I had one pair from Asda which were not quite right and the technician quickly spotted that one lens was slightly misplaced.)


Have you asked the place where you had your eye test to ask an actual optician to assess the situation ? However, by going to a possibly non-professional company for the lenses, they may well decline responsibility.

[Deleted User]

The optician did not do the tests on the new glasses, maybe I should ask them to look.

I could order a basic pair from Boots, see if they can get it right.

I contacted reglazemyglasses, I'll see what they say. Boots are so expensive for glasses... Well, the UK is in general. But as you say, you need the people who did the test to also supply the glasses so they have to get them right.

teddysmum

DELETED USER wrote:

The optician did not do the tests on the new glasses, maybe I should ask them to look.

I could order a basic pair from Boots, see if they can get it right.

I contacted reglazemyglasses, I'll see what they say. Boots are so expensive for glasses... Well, the UK is in general. But as you say, you need the people who did the test to also supply the glasses so they have to get them right.

Asda are cheaper. Last time, for a couple of pounds more than the cost of two pairs from Specsavers, with just one light lens in each pair, I got four pairs with all light lens.


I have tests done at Specsavers, as Asda aren't on the list of opticians doing retinopathy tests.