Toto Energy reviews: add your feedback

hork

I never even became a customer and they have debited £323.80 from my account!

On 4th September 2019 LookAfterMyBills started to arrange a transfer to Toto Energy I noticed an error in the quotation given and I called Toto to discuss this, during the conversation with the rudest customer service agent I've encountered, especially one who is trying to get your business, I stated that I would not be transferring to them and they should cancel everything.

I then contacted LookAfterMyBills who confirmed the transfer was cancelled. I contacted Ecotricity who successfully put a block on the transfer.

Toto continued to call me and then I received an email saying they were still trying to transfer me but there was a block. I replied that I did not want them transferring anything. I received another email from them

"I have ensure that we do not apply for your supply again from today's date. The 24/09/2019. However if there is already an application triggered before this date the switch may still go through as you are now out your 14 day cooling off period."

I am still an Ecotricity customer.

Today I checked my bank account and Toto Energy debited my account on 11th October for £323.80

This is total theft - what do I do?

Talldave

Contact your bank.

And then dump lookaftermybills? If you weren't allowing them to make money from screwing up your energy supply you wouldn't have this problem to sort out.

hork

Talldave wrote: »

Contact your bank.

And then dump lookaftermybills? If you weren't allowing them to make money from screwing up your energy supply you wouldn't have this problem to sort out.

Called the bank (fraud dept.) first thing this morning, as it was related to Direct Debit they couldn't deal with it - DD Team then stated that I should attempt to get a refund direct first, if this fails they can make claim via VISA for a refund of funds.

Yes, I will be disconnecting from LookAfterMyBills after a conversation with them tomorrow - they are party to this in a small way, though I must admit they cancelled everything from their side within hours of my request - it was Toto who continued to pursue getting money from my account without a contract in place or any permission given. Very Naughty!

I've also, reviewed on TrustPilot and had a response from them... though I take this with a pinch of salt until I get the £$£ back. it's on the TrustPilot site named 'Thieves'

I've followed up with a request through Resolver.

I've made a complaint to the Ombudsman and will continue to pursue this once the 8 weeks timeframe is up.

Really boils my p*** when companies use unscrupulous business practices and feel they can work outside of the law. What a bunch of T***S

hork

Also, if anyone feels like it - check out Toto Energy on LinkedIn and get some access to their CEO and others who are sadly willing to put their face in relationship with such a company

splking

Aren't you concerned that LAMB chose to switch you to ToTo despite clear and obvious warning signs for some time now that they aren't a supplier in good condition? Don't they claim to vet their suppliers, that's the reason they say all suppliers aren't included on their comparison checks.

I think weflip had a similar attitude towards Toto, shifting as many customers as they could to the firm.