Toto Energy reviews: add your feedback

System

It would seem that Ofgem has indeed had a busy day (from the Daily Telegraph website):

Meanwhile, the regulator confirmed that it is in talks with a further two energy minnows after Toto Energy sparked fresh customer outrage by arranging to hand over around 16,000 of its customers on pre-payment meters to Utilita Energy, without offering them a choice to be included in the transfer.

In a letter to customers over the weekend, seen by The Daily Telegraph, Toto said it had decided !!!8220;to specialise in the things we do well for a smaller number of customers!!!8221; and would move some to Utilita from April 10.

Victoria MacGregor, of Citizens Advice, branded Toto!!!8217;s handling of the transfer !!!8220;appalling!!!8221;.

!!!8220;We think customers should have been given advance notice of the transfer, giving them the choice to transfer automatically to Utilita or switch to another supplier. Toto!!!8217;s customer service in this instance has fallen well below what we would expect of a responsible energy supplier,!!!8221; she said.

S0litaire

tghe-retford wrote: »

I've already had the email welcoming me to Utilita and it states in the email:

"Rest assured, we will honour your current tariff – including unit rate and standing charge – until at least June 30".

So I guess those who are being moved have two months of the current tariff at least until they move to an far more expensive tariff - regardless of who you go with - pay around £100 a year extra or slightly less and take a gamble with lower customer rated energy firms. Everyone looks to be enforcing standing charges or a much higher price for the first x amount of usage which is bad news for pre-pay low energy users.

At least we're not tied in from what I can see.

We're you on pre-paid or monthly plans?

I'm on pre-pay,
I've sent an email to TOTO informing them of my "displeasure" about the move and the way they handled this, and enquiring if my TOTO tariff will be honoured by Utilita

But I'll be trying to change to a monthly provider and get out of pre-payment system ASAP!

PennineAcute

From the info floating around the NET, Toto have said that Utilitia will honour your tariff rates until 30 June, at the earliest.

Whether they do, is another thing.

tghe-retford

S0litaire wrote: »

We're you on pre-paid or monthly plans?

I'm on pre-pay,
I've sent an email to TOTO informing them of my "displeasure" about the move and the way they handled this, and enquiring if my TOTO tariff will be honoured by Utilita

But I'll be trying to change to a monthly provider and get out of pre-payment system ASAP!

Pre-payment.

Doing a comparison of the prices, there isn't much between the suppliers now for pre-payment customers. The advice for people to switch to a credit meter if they can is becoming more pressing by the day.

Tutti

OMG !!!55357;!!!56878; just had an email from Toto, didn!!!8217;t switch with the price hike reversal. Was happy enough to deal with the seasonal DD which saw me paying £159.00 during the winter and £59 during the summer but have just received an email stating that due to energy hikes my summer DD will be £159.00

bobby_davro

Received an email from Toto on Good Friday zero working days before the Direct Debit was due to be taken that the DD was suddenly going to be £134 "winter" level instead of the expected £49 despite being £165 in credit over winter. The Direct Debit guarantee is that any price changes should be communicated at least 10 working days before the DD is taken out. Sounds like a desperate cashflow situation to unexpectedly change the DD at such short notice.

As the winter payment seems to be vastly over my actual energy use especially with winter being over and my lack of success in getting them to even refund £100 requested over a month ago, I think it's just a money grabbing exercise so that I build up a massive credit with them which is then almost impossible to get back.

Would not recommend. I'm a newbie to energy switching and should havre done more due diligence but thought that OfGem regulated the sector effectively which they don't seem to.

SurreyUser

If you are thinking of joining TOTO Energy then my advice is -
DON'T! In my experience they never ever respond to emails or letters. You can have an online chat if you wait long enough but make sure that you take a copy of the 'conversation' because this too can be very inconclusive.

theenforcer22

I left Toto Energy in January 2018. They took a payment of £90 that they shouldn't of as I'd left, and due to errors and staffing disorganisation I am still waiting to be reimbursed for this as at April 2018.

S0litaire

Soooo..... ( looks around..) I was one of the people who got the email about being dumped from toto onto Utilita.


It's now the 10th and no switchover from Toto to Utilita looks to be happening.

Not even a "welcome to Utilita" email ( Unless it went directly into my spam folder!!) Or a reply to the email I sent toto 2 weeks ago!!

Anyone else get the email but has not been transferred yet?

PJKZDK

I am now an ex-Toto customer having switched to Bulb in January however, due to some incorrect meter readings we mistakenly gave to Toto last year they will now not accept our final, correct readings for the account and claim that we owe a further £170. My new supplier has tried to resolve the issue with them and i have sent them chapter and verse with as much suporting evidence as i can to prove to them that i am not lying. They will not accept this from me and tell me that it must come from Bulb but, when they raise a complaint Toto reject it.
I am at a loss. They have been a problem from the day we started to use them, i've experienced all the issues other members have described, wrong DD, no customer service response, sudden unexplained price hike at the end of last year for 'winter fuel costs'; they are just a pain. Now i see they are off loading customers, thank goodness we had already moved.
I don't know how to resolve my problem now other than complaining to the ombudsman as it appears that Toto will not accept any evidence i try to give them.
I would seriously urge everyone to avoid this lot like the plague, they are really not worth the stress and also they lie about their pricing.