SPORTSDIRECT.COM - What Customer Services

Barny1979

Was it the box or the POS that had the "incorrect" name?

thesled

Barny1979 wrote: »

As with buying online, surely it is caveat emptor and ultimately you may not get what you thought you would? Though in this case you received the correct item of which you ordered.

I think the whole point of the Consumer Protection Act is so that people no longer have to rely on antiquated concepts like 'caveat emptor' !

thesled

Barny1979 wrote: »

Was it the box or the POS that had the "incorrect" name?

Neither, the names are identical in all cases.

RoonilWazlib_2

Is this still going?
Would it be easier if we just tell you what you want to hear?

lucy03

thesled wrote: »

They may will be technically but I don't think a court would be very interested in that when they bend over backwards to present themselves to the consumer as a seamless entity even to the extent of putting the name SPORTSDIRECT.COM over the shop. So I don't think there would be any mileage in trying to maintain that the shops did not represent the website.

The web-site is a separate entity, they make clear that web returns can't be returned to stores but that a purchase in one store can be returned to another. They are different mediums with different polices. I'm not sure they could make clearer that they're different entities.

A sample supplied by a store should match the final product sold by the store. I think it would be unreasonable for every product sold in their stores, which they say are separate, to have to match every product they sell online.

Pollycat

thesled wrote: »

They may will be technically but I don't think a court would be very interested in that when they bend over backwards to present themselves to the consumer as a seamless entity even to the extent of putting the name SPORTSDIRECT.COM over the shop.

But you're not going to take this to court, are you?

thesled wrote: »

Even if I have a case, SD certainly won't accept it and my only remedy is to go to court, which for £9 I won't be. So I will probably just return the shoes for the bog standard 14 day refund.

So why are you still trying to convince everybody that you're right?
Just send the shoes back.

glentoran99

Bet you wish you had bough them in the shop, As they were faulty you would have been able to return them.


Strange that you say that they have a no returns policy, Ive never had a problem returning things to sports direct, faulty or not

thesled

glentoran99 wrote: »

Bet you wish you had bough them in the shop, As they were faulty you would have been able to return them.

Strange that you say that they have a no returns policy, I've never had a problem returning things to sports direct, faulty or not

1) The shoes weren't 'faulty' in the normal sense of the word.

2) I didn't say they have a 'no returns' policy. I said they have a 'no refunds' policy, if you read the original post. If you return a (shop-bought) item to an SD shop, you will get a credit note.

3) And yes, I did subsequently buy the shop version of the shoes, same day in fact. That's how I found out they were a different shape and a different model number.

thesled

Pollycat wrote: »

But you're not going to take this to court, are you?

So why are you still trying to convince everybody that you're right?

It obviously hasn't occurred to you that this principle applies to any retailer that operates across shops and a website - and these days that's most of them.

glentoran99

thesled wrote: »

1) The shoes weren't 'faulty' in the normal sense of the word.

2) I didn't say they have a 'no returns' policy. I said they have a 'no refunds' policy, if you read the original post. If you return a (shop-bought) item to an SD shop, you will get a credit note.

3) And yes, I did subsequently buy the shop version of the shoes, same day in fact. That's how I found out they were a different shape and a different model number.

I returned two t-shirts last week and got a refund as they didn't fit, Didn't have the larger size in stock, no problems at all,