SPORTSDIRECT.COM - What Customer Services

Money_maker

What if there were 3 or more different models of the same named shoe? What if the store you visited only had one type in stock yet the store in the next town had all 3? Which one would you reasonably expect to be available from their online store? Would it be their fault if you ordered the wrong one as you have done here? Many stores have stock not available online for many reasons such as end of line and so forth. Afraid this one is down to you.

thesled

Money_maker wrote: »

What if there were 3 or more different models of the same named shoe? What if the store you visited only had one type in stock yet the store in the next town had all 3? Which one would you reasonably expect to be available from their online store? Would it be their fault if you ordered the wrong one as you have done here? Many stores have stock not available online for many reasons such as end of line and so forth. Afraid this one is down to you.

They can have as many different models as they like. But the point is if they sell them all under the same name I can't be expected to know about that. You can't 'order the wrong one' when there is only one option being offered.. To quote the govt. guidelines again:

If consumers can see or examine a model of the goods, then the goods received should
match that model, unless any differences have been brought to the consumer’s attention.

There's really nothing more to it than that.

Manxman_in_exile

Out of curiosity, what actually are the shoes? Did you for instance try on a pair of Asics Cumulus 18 but received a pair of Asics Cumulus 16? Or was it a completely different Asics (or whatever make) model?


I don't see how you could have received a completely different pair of shoes from what you expected unless you ordered the wrong pair. (Note: I see most posters on here are of the opinion that you must have done this rather than the alternative that what you ordered and what you received were different).


Or, as others have pointed out, perhaps they were wrongly described in the shop, not on the website...

Fosterdog

thesled wrote: »

If consumers can see or examine a model of the goods, then the goods received should
match that model, unless any differences have been brought to the consumer’s attention.

You're really not getting this at all are you?

The above would only apply if you either bought the same shoes in the shop on the day, or they have ordered them for you based on the sample provided.

If you went back to the shop even the next day and just picked a boxed pair up off the shelf without checking them they wouldn't nessesarily be the same as you have looked at the previous day, they could have done a stock change overnight and also have a new sample out of the new type made available for you to look at. If you choose not to recheck the sample on the day of purchase you can't hold them to it. If you did how long would you expect to be reasonable before they can change specification even slightly? Do you expect to look at a sample today and still be able to order the exact same thing in a year with no differences and without rechecking the sample and then blame them for any differences? Yes they would have to make you aware but by putting a new sample out on display they are doing that, if you choose not to look that is down to you.

All of that is also relying on you buying from the exact store you viewed them in. By going away and buying online even from their own website you can't hold them to what you have seen in store. You have admitted yourself that the website description matches what you have received and not what you saw in store so they have done nothing wrong.

daytona0

thesled wrote: »

The concept of one being right and one being wrong really doesn't help very much. The point is that they are not the same.

IF they are "not the same" then, for your argument to hold any validity, at least one of them does not conform to the model which they sell as standard both in-store and online..

So how can you rule out the possibility that the store had stocked the wrong type on that particular day?

I suppose you could make an argument that if you bought something on the website you could reasonably expect to find the same thing in the shop, but it doesn't really work on any practical level.

Weird post.... You've basically took your argument (parity in stock across stores and online), reversed it and claimed that it doesn't work on a practical level!

Umm, your whole argument is that it DOES work on a practical level! If parity exists between online and shop stock then parity naturally exists between shop and online stock! There is no "doesn't really work on any practical level"


If you are maintaining that "it doesn't really work on any practical level" then you have to accept that you have EVEN LESS of a case than you are presenting

steampowered

thesled wrote: »

Yes, but the point is I didn't KNOW it was a different model, nor could I reasonably have been expected to. SD certainly didn't tell me. Otherwise yes.

The other way of looking at it is that SD did not tell you the shoes were the same online as in the shop. If you wanted to make sure that the shoes were exactly the same, I think it was up to you to ask the retailer or check the model number.

Even if I have a case, SD certainly won't accept it and my only remedy is to go to court, which for £9 I won't be. So I will probably just return the shoes for the bog standard 14 day refund.

Yes, I think this is your only realistic option.

martinsurrey

thesled wrote: »

Yes, but the point is I didn't KNOW it was a different model, nor could I reasonably have been expected to. SD certainly didn't tell me. Otherwise yes. Even if I have a case, SD certainly won't accept it and my only remedy is to go to court, which for £9 I won't be. So I will probably just return the shoes for the bog standard 14 day refund.

can I get this right

1) you are saying the goods you received are as described on the website.

2) you are saying you didn't know the goods were different to the ones in shop even though they were correctly described online?

3) you are saying the ones you bought are different to the ones in the shop.

the answer to ALL 3 CANNOT be YES.

what I guess is the answer is that the good WERE correctly advertised on the website, its just you didn't look at them well enough to confirm they were not the same as the shop ones.

that's not SD's fault.

deanos

Here is the freepost address to send goods back

FREEPOST RRGJ-ZZSB-GLBX
Sports Direct
PO BOX 9034
Mansfield
NG18 9DD

Please include your invoice clearly stating the reason for return and whether you require a refund or exchange.
As soon as we receive your item back it will be processed for an exchange/refund as requested.

Please retain your postal receipt.

thesled

deanos wrote: »

Here is the freepost address to send goods back

Thanks for that - pretty much the first helpful post on this entire thread !

thesled

martinsurrey wrote: »

can I get this right

1) you are saying the goods you received are as described on the website.

2) you are saying you didn't know the goods were different to the ones in shop even though they were correctly described online?

3) you are saying the ones you bought are different to the ones in the shop.

the answer to ALL 3 CANNOT be YES.

what I guess is the answer is that the good WERE correctly advertised on the website, its just you didn't look at them well enough to confirm they were not the same as the shop ones.

that's not SD's fault.

From the DBIS Guidance

Model

If consumers can see or examine a model of the goods, then the goods received should
match that model, unless any differences have been brought to the consumer’s attention.