SPORTSDIRECT.COM - What Customer Services

thesled

steampowered wrote: »

The other way of looking at it is that SD did not tell you the shoes were the same online as in the shop. If you wanted to make sure that the shoes were exactly the same, I think it was up to you to ask the retailer or check the model number.

From DBIS Guidance

Model
If consumers can see or examine a model of the goods, then the goods received should
match that model, unless any differences have been brought to the consumer’s attention.

Fosterdog

thesled wrote: »

From DBIS Guidance

Model
If consumers can see or examine a model of the goods, then the goods received should
match that model, unless any differences have been brought to the consumer’s attention.

The differences were brought to your attention in the online description which you have already admitted the ones you received match. How else do you expect them to tell you? They don't have telepathic powers to know you had viewed a slightly different model in store so had no way of telling you the online ones differed.

And I will repeat what I said in my previous post. Yes a sample does have to match the purchased product but that is only if you purchase from the same place and at the same time as viewing the sample (with the exception of things like carpet/wallpaper where you can often take a sample away with you). If you had made the purchase in store at the time of viewing the display item it would have to match the display or they would have to warn you of the differences. You chose not to do that and to go away and buy elsewhere (their web shop is treated as a separate company).

It would be like viewing a display item in Tesco then buying it from Asda and blaming either or both of them when the items differ slightly.

Barny1979

But the goods matched those on the website which you ordered?

thesled

daytona0 wrote: »

Weird post.... You've basically took your argument (parity in stock across stores and online), reversed it and claimed that it doesn't work on a practical level!

Umm, your whole argument is that it DOES work on a practical level! If parity exists between online and shop stock then parity naturally exists between shop and online stock! There is no "doesn't really work on any practical level"

If you are maintaining that "it doesn't really work on any practical level" then you have to accept that you have EVEN LESS of a case than you are presenting

It doesn't work on a practical level because you can't physically examine the goods on a website whereas you can in a shop. It doesn't work in reverse. Tying yourself up in gordian knots over multiple improbable technicalities doesn't really help very much.

thesled

Fosterdog wrote: »

but that is only if you purchase from the same place and at the same time as viewing the sample

Where does it say that ?

Fosterdog

thesled wrote: »

Where does it say that ?

How is any shop supposed to inform you of changes if they don't know that you've ever seen a sample? Unless you've bought from the same place and at the same time you viewed the sample how do you even know if the sample has changed by the time you buy? How long to you expect them to memorise every single person who views a sample to be able to tell them of changes? The same day? A week? What if you went back a year later to buy?

Going on your expectations I could go to a sports direct shop today to look at and try on a pair of shoes. In a years time I could order what I think are identical shoes online even though the web description is different to those I tried on and blame them when what I've ordered are different because they haven't informed me that the ones I tried on in a different place a year ago are not the ones I'm buying. Do you realise how insane that sounds?

Barny1979

Ultimately Sports Direct stores and their online business are seperate entities, merchandise probably changes from store to store depending on size and region too.

thesled

Barny1979 wrote: »

Ultimately Sports Direct stores and their online business are seperate entities, merchandise probably changes from store to store depending on size and region too.

They may will be technically but I don't think a court would be very interested in that when they bend over backwards to present themselves to the consumer as a seamless entity even to the extent of putting the name SPORTSDIRECT.COM over the shop. So I don't think there would be any mileage in trying to maintain that the shops did not represent the website.

It's an interesting point that if I tried on a shoe in one branch of SD would I expect another branch of the SD to provide the exact same shoe off the shelf (provided it had the same name of course). The situation though is not quite the same because I do have the opportunity to examine and try the shoe on in the second shop, which is not an option with the website.

Barny1979

As with buying online, surely it is caveat emptor and ultimately you may not get what you thought you would? Though in this case you received the correct item of which you ordered.

thesled

Where does it say that ?

Fosterdog wrote: »

How is any shop supposed to inform you of changes if they don't know that you've ever seen a sample? Unless you've bought from the same place and at the same time you viewed the sample how do you even know if the sample has changed by the time you buy? How long to you expect them to memorise every single person who views a sample to be able to tell them of changes? The same day? A week? What if you went back a year later to buy?

Going on your expectations I could go to a sports direct shop today to look at and try on a pair of shoes. In a years time I could order what I think are identical shoes online even though the web description is different to those I tried on and blame them when what I've ordered are different because they haven't informed me that the ones I tried on in a different place a year ago are not the ones I'm buying. Do you realise how insane that sounds?

In other words 'nowhere'. You're just guessing and making up ridiculously extreme scenarios.

Also don't forget the whole point was that the website description and the shop/box description were essentially identical.