River Island Returns

DavidlGibson

Hi Guys,

My partner bought me some clothes over Christmas and unfortunately they didn't fit. (probably a bit of christmas weight)

I have been working away and only got the clothes a few days ago.

My partner then took the clothes back to have them exchanged to bigger sizes.

not returning them just to change them.

she was then told that she would have to return them for the current value so rather then the £42 clothes that was bought the value fell to £17 so was only able to purchase one top rather the top and jumper.

I don't know where i stand in terms of been able to return them they was bought in store but River Island are just saying it's under the discretion of the store manager.

any advice would be great

Thankyou
David

alumende27

Did she buy before or after christmas? From their website:

If you need to return any items that you ordered at a River Island store, please take the items you’re returning, along with the Despatch Note included in your parcel or your till receipt to any River Island Store within the following countries within one month of your order date:

United Kingdom (excluding our Jersey and Isle of Man stores)
Republic of Ireland
The Netherlands
Belgium

Unfortunately we cannot accept returns to any of our other international stores.

You will be given a refund via your original payment method.

----

Nothing about 'current value'.

fleshandbone

Probably easier to shed that extra weight.

Country_Cousin

Did she have the receipt when she took the clothes back showing the price that was paid...

DavidlGibson

your not wrong about the extra weight haha.

and yes she took the receipt with the price on that was purchased.

I just find it strange that they wouldn't just exchange the items like for like with no issue considering that's all I wanted.

I will have to quote them the reference above see what happens there because you are correct nothing about current value and within the date period.

thanks again for the help guys

Just_a_Girl_2

As the clothes are now reduced in the sale, it could be that they are not available in different sizes.


They will usually offer the reduced rate onto a gift card.

nannytone_2

as the clothes are not faulty ( just the wrong size) they don't have to offer a refund at all.
but if they do, it should be the price that was paid and not the reduced price ( as long as proof of purchase is pprovided)

Bogalot

nannytone wrote: »

as the clothes are not faulty ( just the wrong size) they don't have to offer a refund at all.
but if they do, it should be the price that was paid and not the reduced price ( as long as proof of purchase is pprovided)

That's not correct. River Island state at the time of purchase that change of mind refunds are allowed within a specified period, so this forms part of their contractual obligations.

OP are you definitely within a month of the purchase date?

Anoneemoose

Bogalot wrote: »

That's not correct. River Island state at the time of purchase that change of mind refunds are allowed within a specified period, so this forms part of their contractual obligations.

OP are you definitely within a month of the purchase date?

So, nannytone IS correct.

RI don't HAVE to offer a refund under the CRA, but they do offer one, as part of their own policy, therefore OP should be refunded the full amount.

LilElvis

Anoneemoose wrote: »

So, nannytone IS correct.

RI don't HAVE to offer a refund under the CRA, but they do offer one, as part of their own policy, therefore OP should be refunded the full amount.

Not quite. Bogalot is right - they only have to offer a refund if the purchaser complies with the terms of the returns policy, one of which will be that the items are returned within a given time period. If they choose to only refund the current sales price for returns outside the returns period then that is their choice, and the buyers choice to accept the offer or walk away with their purchase.

Fluffybunny80

but OP doesn't want a refund, only an exchange and has the receipt
I really think RI aren't playing very fair here as the customer has the receipt and items in original condition with tags on and they've explained (I should hope) the Reason for the delayed return due to partner working away
I would personally try their fb page and see if that gets you anywhere

Did your partner accept the £17 credit note?? if so they're may not be much she can do