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River Island Returns

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Comments

  • SuperHan
    SuperHan Posts: 2,269 Forumite
    Part of the Furniture 1,000 Posts
    When did she buy the clothes? It's now 29 days since Christmas. If RI only offer a 28 day return policy, it might be that outside this period they just refund the current price of the items.

    This is what happens at other places I have worked, as the tills don't retain information past the returns process, so they cannot verify price paid (even if the receipt says it - they can't prove it's a valid receipt), and so they offer the current selling price.

    The only time this wouldn't be OK is if you're still within the returns period advertised by RI, but there's a real chance that you're not.
  • SuperHan wrote: »
    When did she buy the clothes? It's now 29 days since Christmas. If RI only offer a 28 day return policy, it might be that outside this period they just refund the current price of the items.

    They offer a 1 month return policy, not a 28 day return policy. e.g. Dec 28th to Jan 28th.
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