Heard Of A "Silver Key" Address?

g18

Hi peter
did you manage to sort it out? I have the same problem have bought a new build in an area where older houses are built and have fibre and this house hasn't got a phone line fitted and shows up as a silver key address I need fibre due to slow speed of broadband so how do I get the address upgraded , could you or anyone please help me?

lee111s

One the line os activated the relevant databases will update and if you'll be able to order

LazyTyper

g18 wrote: »

Hi peter
did you manage to sort it out? I have the same problem have bought a new build in an area where older houses are built and have fibre and this house hasn't got a phone line fitted and shows up as a silver key address I need fibre due to slow speed of broadband so how do I get the address upgraded , could you or anyone please help me?

Your chosen provider simply needs to place the order. Resolving address issues is done by a dedicated team at Openreach during the provisioning process.

zaax

basically Openreach needs to put a MASTER* socket in your house (and make in live)

*if this is a new house the builder should have done this

Also Virgin have said if the road your new build (estate) is coming off a road that has fiber, and your estate has the ducting (which it must) they will to cable you up.