Sky & TalkTalk Conflict

[Deleted User]

I switched to Sky from TalkTalk last year, with the understanding that they take care of the transfer and inform TT. Unfortunately this hasn't happened, and TT have kept on charging me. I've contacted both, and they both blame each other.

Any advice on how to resolve this would be great, as I don't particularly like paying for both.

teddysmum

You did actually speak with Sky and asked them to migrate you from TalkTalk, then received relevant paperwork ?


You were out of your minimum term with TalkTalk at the time of transfer ?

[Deleted User]

1. Sky state that they take care of the whole thing, so no contact from me necessary.

2. They just charge a termination fee if it's before the contract is up.

TalkTalk

Hi Power Kitten,

You would have needed to contact our loyalty team to place a cancellation order. If the account is still active, I would advise getting in touch with us.

Thanks
Abbie

verityboo

TalkTalk_Company_Representative wrote: »

Hi Power Kitten,

You would have needed to contact our loyalty team to place a cancellation order. If the account is still active, I would advise getting in touch with us.

Thanks
Abbie

Why would they need to do that when the OFCOM website states

'You only need to contact the provider you wish to switch to, who will notify your old provider of the intended transfer - you do not need to cancel your contract with your old provider. '

Are Talk Talk above the rules?

teddysmum

Power_Kitten wrote: »

1. Sky state that they take care of the whole thing, so no contact from me necessary.

2. They just charge a termination fee if it's before the contract is up.

1)What I meant to check was that you actually requested Sky to take your line and they sent you paperwork confirming the takeover.


2) I wondered whether they were taking instalments to cover a termination fee which was quite large.


As above: Why do TalkTalk want someone to cease with them, when they require migration ? Of TalkTalk don't follow the rules they need reporting to Ofcom.

[Deleted User]

1. I just made the application to Sky for a new account. I got all the paperwork to confirm that, but specific mention of a takeover from TT, no. But my understanding is that this isn't really relevant. It really is supposed to be as simple as just applying for a new account and not worrying about the rest.

2. No, they were billing me the usual monthly sum, with no indication of a final bill. I have that now, but I'm still arguing about the end date.

The response from the TT person here does seem to indicate that they were the problem rather than Sky, however. All communications with these people are a complete pain, it seems.

[Deleted User]

Anyway. If anybody has any ideas on how to solve this, I'd be grateful. Talking to customer services on either side doesn't get me anywhere. I'm sure this situation isn't unusual, too.

smitchy73

I'm sure I had a similar problem a few years back but I can't remember if it was from Sky to Talktalk or vice versa.
From memory, I think Sky had to pay someone to move the connection and they always dragged their heals in this process, and if I'm right sky would blame TT, and it was a TT rep that told me they were always experiencing this specific problem.

[Deleted User]

I got the following address details from the Ombudsman when I had an issue:

Head of Complaints - CEO's Office
TalkTalk Group
P.O. Box 344, Unit 19,
Southampton,
SO30 2NP

It was then resolved quite quickly with £50 compensation for my trouble, although I had to push for it.

brewerdave

Sounds like Sky have provisioned a "new line" -did you keep your phone number ?? If Sky have treated it as a new connection, then TT will not be informed.