Argos returns policy is a con - just sue them in County Court for a refund

[Deleted User]

fleshandbone wrote: »

I prefer can't pay take it away

That's just poverty !!!!!! playing up to the cameras. Sheriffs are coming on the BBC is more realistic of the subject.

robatwork

They never seem to "take it away".

Disappointingly. I wouldn't be as patient with lots of those cases, especially the ones where a business owes money.

photome

Moneyineptitude wrote: »

As I said at post # 25 of this thread, I don't understand why people are continuing to post to this thread as it's obviously not a bonafide discussion.

Now back to the thread...

Hope you are not trying to stop the usual suspects arguing between themselves

Nessun_Dorma

sjbrun wrote: »

So how long did you give them to reply in your letter before action?

If you didn't send one then you didn't follow process so Argos could apply for it to be set aside quite easily.

Did you follow the Argos complaints process first?

Did you go in with a confrontational attitude like your post suggests? If so that may not have helped.

It seemed to me that although the OP was fast to jump on the small claims route, there is no legal requirement to follow a retailer's complaints procedure, nor is it required to be polite. It might have saved time and effort and even money, but I don't think it is mandatory.

Nessun_Dorma

societys_child wrote: »

That's not a fault, Windows always needs updating.

If the laptop doesn't work with the supplied software, it is faulty. If it requires an update, that is a repair.

George_Michael

Nessun_Dorma wrote: »

If the laptop doesn't work with the supplied software, it is faulty. If it requires an update, that is a repair.

Why?
Just because software needs updates on a regular basis shouldn't automatically mean that it classes as faulty.
If this was the case, a consumer could argue that just about every computer sold is being sold as faulty or needing a repair as it's often the case that they can't be used until the operating system has been registered.

Nessun_Dorma

AmoUK wrote: »

I am not asking for technical advice on this forum so stop getting your knickers in a twist.

The point is Argos has a misleading Returns Policy, that is evident on many other forums with lots of other consumers are being fobbed off to accept faulty goods, and only challenging it through court action will make them even try to take issues seriously..

Their returns policy is not misleading (certainly not deliberately so). The staff in the branch you visited did not handle your complaint in the proper way. The manager decided that he wasn't going to replace the laptop, regardless of your consumer rights and he overstepped his authority.

I would guess that Argos has realised this and will probably settle the claim as quickly as they can.

I had a similar issue a few years ago when buying a food processor. The girl at the till advised me that the product may not be exactly as described in the catalogue and assuming that this was some sort of scripted information, I asked what might different. She said that it was likely to be a slightly different colour. Satisfied with that I continued with the purchase. When I got the box, and opened to check that everything was okay, it became clear that the difference was far more significant than just the colour; half the attachments were missing. I approached the manager asking him what was going on. Immediately he was on the defensive. I got the impression that I was probably the tenth person that day to complain about this item (as I found out later, he instigated the warnings on the tills, knowing full well the issues involved, he was supposed to have added inserts into the catalogues, but was too incompetent to have it done). He initially refused me a refund. Until I telephoned his head office from the store and they sorted there and then.

Nessun_Dorma

Fosterdog wrote: »

There's is a huge difference between grovelling and being polite and courteous, I try to always be friendly and polite and have never had a problem with any company and my whole life is drama free. The rare occasion I've had need to have an issue dealt with I have without fail had things sorted quickly and amicably. Yet people come on here with an awful attitude and wonder why they have problems.

I learned a long time ago to always approach someone new with a smile and especially if you have a problem always pay them a compliment. It is almost impossible for someone to be negative towards you when you smile and compliment them and generally have an air of positivity around you.

By the time some people get here, they are so frustrated by the way they have been treated by some retailers, all that is left is ranting.

Nessun_Dorma

bris wrote: »

You next course of action was to take it to court, a default win doesn't mean you were right it just means they made a business decision on the cost of the claim v the cost of having £200+ per hour solicitors preparing a defence and attending court to defend it.

Although I would mostly agree, I would be puzzled why they would not just settle before the case came to court.

Nessun_Dorma

visidigi wrote: »

It's you I would recommend should untwist your knickers, you sound totally entitled and confrontational.

I wouldn't give you a refund if you spoke to me if I was serving you based on how you beat that keyboard in this thread.

I wasnt offering technical support, but if it was say, I cant run X or Y software as the performance isnt up to it, then thats not grounds for a refund - at the moment we have no idea what grounds you are claiming under.

You seem so sure of yourself, don't even know why you posted the thread, as people always complain, rarely praise so googling cases against argos is futile.

And this is why Argos has ended up in court and facing costs considerably more than the original purchase price. There is no legal requirement to be polite or courteous. It seems to me that the manager was trying to wheedle out of his responsibility towards his customer and that is why he got his back up. The OP is clearly still angry (perhaps he should have waited a while before posting on here) about what happened, but I would suspect that is more the manager's fault than his.